Store Manager

COS; Warszawa; On-site; PLN 120,000 - 180,000; Full time

Benefits offered by this job

Staff discount

HIP incentive program

Lunch card

Sales bonus

Referral bonuses

Vouchers/bonuses

Sports/wellbeing allowance

Private medical care

Life insurance

MyBenefit access

Training program

Job summary

COS is seeking a Store Manager in Warsaw to own store performance and create exceptional customer experiences that drive sales and profitability. You will lead a team of managers, visual merchandisers, and sales advisors, balance front-of-house energy with back-office efficiency, and uphold high standards of operational excellence in a customer-first environment.

This full-time role requires strong leadership, adaptability and a commitment to ongoing development in a fast-paced fashion retail

Qualifications

• Customer-centric mindset with proven retail experience driving performance.
• Strong commercial awareness and KPI alignment in retail.
• Leadership of managers, visual merchandisers, and sales teams.
• Willingness to learn and develop professionally.
• Clear, empathetic communication with customers and teams.
• Coaching and giving constructive feedback for growth.
• Adaptable to shifting priorities and diverse perspectives.
• Solid understanding of store operations, compliance, and standards.

Responsibilities

• Drive exceptional customer service by guiding the store team to deliver personalized styling advice and memorable in-store experiences.
• Interpret sales data to drive performance and take ownership of the store's commercial success.
• Inspire and lead a team of managers, visual merchandisers, and sales advisors to exceed service and operational standards.
• Manage recruitment and ensure effective onboarding and training for new team members.
• Identify high-potential individuals and design tailored development plans for career growth.
• Oversee all store operations including compliance and visual merchandising to maintain high standards.
• Foster a positive, inclusive, and motivating work environment.

Skills

Customer-Focused

Team Leadership

Excellent Communication

Coaching & Development

Adaptability & Flexibility

Operational Excellence

Language Skills (Polish & English)

Job description

As the Store Manager, you'’ll take full ownership of your store' s performance, with a strong focus on creating exceptional customer experiences that drive both sales and profitability. Your leadership will be the heartbeat of the store-guiding, inspiring, and empowering your team to deliver operational excellence and outstanding service.

By balancing front-of-house energy with behind-the-scenes efficiency, you'’ll cultivate a vibrant, customer-first environment where every detail contributes to success. Through your strategic mindset and people-first approach, you'’ll ensure the store not only meets its goals but becomes a destination that customers love to return to.

Key Responsibilities:

• Driving exceptional customer service by guiding the store team to deliver personalized styling advice, expert product knowledge, and a memorable in-store experience
• Interpreting sales data to drive performance and taking ownership of the store’ s commercial success
• Inspiring and leading a team of managers, visual merchandisers, and sales advisors to consistently exceed service and operational standards
• Managing recruitment processes and ensuring effective onboarding and training for all new team members
• Identifying high-potential individuals and creating tailored development plans to support their career growth
• Managing all aspects of store operations - including compliance and visual merchandising to ensure operational efficiency and uphold high standards of excellence
• Fostering a positive, inclusive, and motivating work environment where people thrive

Qualifications

• Customer-Focused: A strong customer-centric mindset, with a proven track record from past retail experience of leveraging customer feedback to inform business decisions and drive performance
• Business Acumen: Strong commercial awareness and a deep understanding of the broader retail landscape/KPI's, with a proven ability to align business objectives with evolving customer needs
• Team Leadership: Proven ability to lead teams / other leaders in fast-paced retail environments, consistently delivering high standards of customer service while driving sales and profitability
• Eager to Learn: Open to feedback and actively seek out opportunities for personal and professional development
• Excellent Communication: A clear, confident, and empathetic communicator, Strong in engaging with both customers and teams, while effectively conveying operational direction and articulating broader long terms goals /vision
• Coaching & Development: Experienced in giving constructive feedback and supporting others to grow and improve
• Adaptability & Flexibility: Responsive to shifting priorities, with the agility to embrace new opportunities and the openness to consider diverse perspectives when making decisions and future plans
• Operational Excellence: Strong understanding of store operations, compliance/security issues, and retail standards, with experience in leading and training teams
• Language Skills: Good communication skills in both Polish and English, with the ability to engage effectively with customers, teams, and stakeholders in a clear and professional manner

Additional Information

• This is afull-timeposition with a contract of 40hours a week.

We offer all our employees attractive benefits with extensive development opportunities. All our employees receive a 25% staff discount, usable on all our H&M Group brands in stores and online. In addition to our staff discount, all our employees are included in our H&M Incentive Program - HIP. You can read more about our H&M Incentive Program here .

In addition to this, Poland-based colleagues also receive:

• A lunch card with a monthly top-up of 200 PLN
• Possibility of receiving a performance-based sales bonus
• Referral bonuses for recommending new employees (from 480 PLN to 1200 PLN gross, depending on the recommended position)
• Occasional vouchers and bonuses throughout the year
• Co-financing of sports passes or a wellbeing platform - 30 PLN per month
• Co-financing of private medical care - 49 PLN per month
• Life insurance at an attractive price
• Access to the MyBenefit platform
• An onboarding and development training program

Inclusion & Diversity

At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people who share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, what we perceive as possible and how we choose to relate to our colleagues and customers all over the world, therefore all diversity dimensions are taken into consideration in our recruitment process.

Company Description

COS offers a wardrobe of ready-to-wear and accessories rooted in exceptional quality and lasting design. The brand has an elevated aesthetic that embodies luxury with an emphasis on craftsmanship, innovation and compelling fashion movements.