Fintech Customer Care Specialist — Growth & Ownership

TechTree; Kraków; Hybrid; PLN 60,000 - 132,000; Full time

Job summary

TechTree in Kraków is seeking a Customer Care Specialist to deliver exceptional service and maintain our systems and databases to the highest standard. You will address customer inquiries and resolve issues while ensuring accurate record-keeping as the business scales.

You will bring strong negotiation, problem-solving and communication skills, with fluent Polish and English. The role requires high attention to detail and the ability to work under pressure in a fast-paced fintech environment.

Qualifications

• Polish and English fluency required.
• Experience in a high-pressure, deadline-driven environment.
• Excellent written and verbal communication.
• Strong negotiation and problem-solving skills.
• Intermediate MS Excel and MS Word abilities.

Responsibilities

• Provide high-level customer service to all customers through excellent communication skills.
• Maintain all relevant systems and databases with a high level of accuracy.
• Utilise problem-solving abilities to offer suitable solutions to customers in line with our mission.
• Assist with duties outside the normal scope, including contacting customers to recover funds as needed.
• Collaborate with team members to support various business activities and ensure cohesive operations.
• Uphold the company's reputation by delivering exceptional customer experiences and maintaining system integrity.

Skills

Negotiation

Problem solving

Communication skills

Written and verbal communication

Attention to detail

Organization

Working under pressure

MS Excel

MS Word

Job description

TechTree in Kraków is seeking a Customer Care Specialist to deliver exceptional service and maintain our systems and databases to the highest standard. You will address customer inquiries and resolve issues while ensuring accurate record-keeping as the business scales.

You will bring strong negotiation, problem-solving and communication skills, with fluent Polish and English. The role requires high attention to detail and the ability to work under pressure in a fast-paced fintech environment.