Field Technician III

Astreya Consultancy Ireland Limited, Spółka z o.o. Branch in Poland; Warszawa; On-site; PLN 42,000 - 64,000; Full time

Job summary

Astreya is seeking a Field Technician III to join our expanding IT field operations team in Warsaw. You will install and troubleshoot IoT equipment and displays, and provide remote support as required.

You will engage with stakeholders, meet SLAs, and follow client policies while maintaining high quality and customer service. The role requires independent work, clear communication, and a readiness to travel to support other sites as needed.

Qualifications

• High school diploma or GED with 0–2 years' related experience and/or training; or equivalent combination of education and experience.
• Associate's degree (A.A) or equivalent from two-year college or technical school and 0–2 years' related experience and/or training.
• Ability to work independently and communicate effectively.
• Experience with spreadsheets, workflow and project management applications; familiarity with admin software.
• Strong understanding of IoT setups and IT terminology and troubleshooting.
• Ability to read architecture, electrical, structural and system drawings.
• Willingness to travel to support other sites if required.

Responsibilities

• Engage with stakeholders and partner teams with professionalism and customer service
• Ensure that SLAs and daily deliverables are met
• Follow client policies, standards or safety guidelines
• Assist with installation of IoT equipment and displays
• Troubleshoot IoT and office IT equipment remotely and on-site
• Provide instructional guidance to users in a clear, concise manner
• Track deployments and drive projects to completion
• Perform hardware resets/reimages and order hardware as required
• Other duties as required.

Skills

Independence

Communication skills

Customer service

Spreadsheets & project management

IoT knowledge

Reading architecture drawings

Willingness to travel

Education

High school diploma or GED

Associate's degree (A.A) or equivalent

Job description

What this Job Entails

The Field Technician III will join our expanding team. They must have high level IT knowledge to carry out instructional documentation.

Scope

Follows established procedures on routine work Requires following minimal or no instructions

Your Roles and Responsibilities

• Engage with stakeholders and partner teams with the utmost professionalism and customer service
• Ensure that SLAs and daily deliverables are met
• Follow all policies, standards or safety guidelines that the client requires
• Assist with installation of all IoT equipment and displays
• Assist with problem solving and troubleshooting of any issue that may arise during an installation
• Perform and/or provide remote assistance for equipment setups, breakdowns and troubleshooting IoT or other office technology as required
• Assist in identifying blockers and resolving them for timely deployments and/or restoration of service
• Assist in performing physical installation, repair, maintenance, and testing activities as directed with meticulous attention to driving and maintaining the highest quality standards
• Onsite and remote troubleshooting IoT and office IT equipment to include network troubleshooting
• Perform resets/reimages of hardware
• Ordering hardware as required and tracking
• Tracking project deployments and driving them to completion
• Provide instructional guidance to users in a detailed yet concise manner
• Other duties as required.

This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position.

Required Qualifications/Skills

• High school diploma or general education degree (GED) and 0 to 2 years' related experience and/or training; or equivalent combination of education and experience (Preferred)
• Associate's degree (A.A) or equivalent from two-year college or technical school and 0 to 2 years' related experience and/or training; or equivalent combination of education and experience
• Ability to think and work independently
• Excellent written and oral communication skills and strong customer service skills
• Experience with spreadsheets, workflow and project management applications, and administrative software applications
• Strong understanding of IoT setups and high level understanding of IT terminology and troubleshooting
• Understanding of reading/understanding architecture, electrical, structural & system drawings
• Travel to support other sites if required

Physical Demand & Work Environment

• Must be able to sit, stand, stoop and bend for extended periods of time
• Must have dexterity of hands and fingers to operate a computer keyboard, mouse, small power tools and to handle other office equipment
• Must be able to regularly lift and transport up to 15 pounds, as well as frequently lift and or transport moderately heavy equipment up to 50 pounds
• Must have the ability to perform office-related tasks which may include prolonged sitting or standing
• Must have the ability to move from place to place within an office environment
• Must be able to use a computer
• Must have the ability to communicate effectively
• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

We're so glad you're here.

Astreya is a global IT managed services provider dedicated to creating technology solutions that are reliable and human-centered. We partner with the world's most innovative organizations to optimize modern IT environments across the digital workplace, cloud, data, AI, and enterprise platforms.

Our people are our strength. Across regions and roles, Astreyans bring deep expertise, curiosity, and a commitment to excellence. We believe great technology starts with great humans, which is why we invest in learning, collaboration, and career growth.

At Astreya, transparency, accountability, and trust guide how we work with each other and our customers. We foster an inclusive culture where diverse perspectives are valued and everyone has the opportunity to make an impact.

Join us to build solutions that matter and shape the future of IT together. Onwards and upwards!