Field Quality Engineer: Reliability & Customer Success

Applied Materials; Sobienie Szlacheckie; On-site; PLN 240,000 - 360,000; Full time

Job summary

Applied Materials is seeking a Field Quality Engineer to improve service quality and equipment reliability across the installed base. You will bridge field service, engineering, and customers to identify recurring issues and drive corrective actions.

The role requires strong problem-solving, analytical thinking, and collaboration skills, with 5+ years in related roles. Travel up to 50% and close alignment with Quality teams enable ongoing improvements.

Qualifications

• Bachelor’s degree in Engineering, Quality, Manufacturing, or a related technical discipline, or equivalent field experience.
• 5+ years of experience in quality engineering or field service engineering (e.g., Customer Engineer, Field Service Manager), manufacturing, customer support, or a related technical role. Quality engineering and field service engineering experience are considered equally relevant.
• Experience leading root-cause investigations and corrective actions.
• Strong analytical and problem-solving skills with the ability to interpret technical data and identify trends.
• Excellent communication and collaboration skills.
• Ability to work effectively across multiple functions and influence without direct authority.

Responsibilities

• Analyze field service data, customer feedback, equipment performance trends, and recurring issue patterns to identify quality improvement opportunities.
• Coach field team on root-cause investigations and corrective actions for escalations and recurring product/service issues.
• Partner with field service, engineering, manufacturing, customer quality, supplier quality, and business unit teams to resolve complex technical problems.
• Improve the quality and completeness of service documentation, lessons learned, and knowledge assets to enable effective troubleshooting and knowledge sharing.
• Develop and track quality metrics, dashboards, and action plans to drive continuous improvement.
• Drive lessons learned, best practices, and knowledge reuse across the organization.
• Drive field quality capability development by reinforcing quality training, coaching teams on problem-solving methodologies, and promoting consistent adoption of quality processes and best practices.
• Support product introductions, ramp readiness activities, and field reliability improvement initiatives.
• Promote quality culture, first-time-right behaviors, issue ownership, and continuous improvement within the field organization.

Skills

Analytical thinking

Problem-solving

Communication skills

Cross-functional collaboration

Influence without authority

Education

Bachelor's degree in Engineering

Tools

Quality management systems

Job description

Applied Materials is seeking a Field Quality Engineer to improve service quality and equipment reliability across the installed base. You will bridge field service, engineering, and customers to identify recurring issues and drive corrective actions.

The role requires strong problem-solving, analytical thinking, and collaboration skills, with 5+ years in related roles. Travel up to 50% and close alignment with Quality teams enable ongoing improvements.