Exchange Support Engineer

ITEAMLY SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ; Kraków; On-site; PLN 60,000 - 85,000; Full time

Benefits offered by this job

Long-term cooperation

Work with Microsoft technologies

International team

Job summary

ITEAMLY SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ in Kraków is seeking an Exchange Support Engineer to provide hands-on technical support for Microsoft 365 and Exchange environments, ensuring timely resolution of incidents and thorough documentation of issues and solutions.

You will analyze logs, collaborate with internal teams, and communicate with customers via phone and email, while maintaining high service quality and professional standards.

Qualifications

• 1-3+ years of experience in Technical Support.
• Experience with Microsoft Exchange / Exchange Online / Microsoft 365.
• Knowledge of MS SQL Server / SQL Database Administration.
• Strong troubleshooting and analytical skills.
• Excellent spoken and written English.
• Good customer-facing and communication skills.
• Willingness to work 5 days/week onsite in Kraków.

Responsibilities

• Provide technical support for Microsoft 365 and Exchange environments.
• Troubleshoot and resolve complex technical issues.
• Analyze logs and diagnose incidents.
• Communicate with customers via phone and email.
• Document issues, solutions and troubleshooting steps.
• Collaborate with internal technical teams and elevate complex cases when needed.

Skills

Experience with MS Exchange

Exchange Online

Microsoft 365

MS SQL Server

SQL

Troubleshooting

English proficiency

Customer-facing

Tools

PowerShell

Active Directory

Windows Server

Azure

Entra ID

Azure SQL

Job description

Exchange Support Engineer

Miejsce pracy: Kraków

Technologies we use

Expected

• Microsoft Exchange
• Microsoft 365
• Microsoft SQL Server
• SQL

Optional

• Azure SQL
• Microsoft Azure
• Entra ID
• PowerShell
• Active Directory
• Windows Server

Operating system

• Windows

Your responsibilities

• Provide technical support for Microsoft 365 and Exchange environments
• Troubleshoot and resolve complex technical issues
• Analyze logs and diagnose incidents
• Communicate with customers via phone and email
• Document issues, solutions and troubleshooting steps
• Collaborate with internal technical teams and elevate complex cases when needed

Our requirements

• 1-3+ years of experience in Technical Support
• Experience with Microsoft Exchange / Exchange Online / Microsoft 365
• Knowledge of MS SQL Server / SQL Database Administration
• Strong troubleshooting and analytical skills
• Excellent spoken and written English
• Good customer-facing and communication skills
• Willingness to work 5 days/week onsite in Kraków

Optional

• Azure SQL
• Azure / Entra ID
• PowerShell
• Active Directory
• Windows Server
• Exchange Hybrid

What we offer

• Long-term cooperation
• Opportunity to work with Microsoft technologies and complex technical environments
• International team and professional development opportunities

This is how we work on a project

• documentation
• issue tracking tools
• performance tests
• testing environments

Benefits

• sharing the costs of sports activities
• private medical care
• remote work opportunities

ITEAMLY SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ

As Venture Building, we create profitable technology companies from scratch. We collaborate with partners who share similar aspirations and are open to leveraging the potential of their networks, cultivated over years. We regularly launch new projects founded on long-term, amicable relationships with our associates.