European Rail Freight Account Specialist

Calan; Katowice; Hybrid; PLN 55,000 - 75,000; Full time

Benefits offered by this job

Hybrid work model

Annual bonus

Savings plan

Meal vouchers

Travel insurance

Language courses

Paid leave 28 days

Job summary

Calan in Katowice is seeking a Customer Service Specialist to be the day-to-day contact for our key accounts, coordinating with European offices to align priorities and deadlines.

You will execute orders and contracts, organize fleet maintenance, handle invoices, and support sales teams, while keeping records accurate and ensuring on-time delivery in a dynamic international environment.

Qualifications

• Strong command of English (B2 or higher).
• 1–2 years in customer service, order management, or logistics.
• Analytical and written communication skills.
• Ability to work independently across competing priorities.
• Experience in international settings is a plus.

Responsibilities

• Acting as day-to-day contact for the company’s key accounts, from first request through to resolution.
• Working with regional offices across Europe to keep information, priorities and deadlines aligned.
• Executing orders and contracts, ensuring delivery on time and to specification.
• Organising and managing mobile repairs and preventive maintenance for the fleet.
• Issuing customer invoices and following through on billing queries.
• Supporting local sales managers with commercial and administrative work behind their accounts.
• Keeping customer and fleet records accurate, so that everyone relies on the real picture.
• Spotting friction early and raising it before it reaches the customer.

Skills

English (B2+)

Analytical skills

Communication skills

Independent work

Multinational collaboration

Job description

Calan in Katowice is seeking a Customer Service Specialist to be the day-to-day contact for our key accounts, coordinating with European offices to align priorities and deadlines.

You will execute orders and contracts, organize fleet maintenance, handle invoices, and support sales teams, while keeping records accurate and ensuring on-time delivery in a dynamic international environment.