Enterprise Tech Support Engineer

HireRight; Katowice; On-site; PLN 90,000 - 150,000; Full time

Benefits offered by this job

Annual Bonus Plan

Private Medical Care

Group Life Insurance

MyBenefit Cafeteria platform

Lunch Vouchers

Holiday Allowance

Paid Lunch Break

Tax-deductible costs

Hybrid work

Job summary

HireRight in Katowice is seeking a Support Engineer to diagnose, triage, and escalate incidents across cloud applications. You will engage with DevOps, IT Infrastructure, and customer stakeholders to restore service quickly.

You should have 4+ years supporting enterprise apps, a Bachelor’s/MIS, and fluent English. The role offers a competitive salary, benefits, and a hybrid schedule with 2 days per week from home.

Qualifications

• Bachelor’s degree in Computer Science or MIS.
• Advanced Technology Certifications.
• 4+ years working with or supporting Enterprise applications.
• Fluent in English.

Responsibilities

• Enter new trouble tickets, elevate existing tickets, and keep users informed of status.
• Document tickets to HireRight Technology Solutions Center standards.
• Keep procedures and troubleshooting links and tools up to date.
• Troubleshoot complex cloud application issues and coordinate resolutions with Development, DevOps, and IT Infrastructure.
• Identify network, system, and service issues separately from software defects.
• Communicate issues and resolutions to stakeholders across teams.

Skills

Fluent in English

Enterprise application support

Education

Bachelor’s Degree in Computer Science or MIS

Advanced Technology Certifications

Tools

Azure Cloud

MongoDB

Oracle

SQL Server

RabbitMQ

Jboss

Tableau

AWS

GCP

Job description

About HireRight

HireRight is the premier global background screening and workforce solutions provider. We bring clarity and confidence to vetting and hiring decisions through integrated, tailored solutions, driving a higher standard of accuracy in everything we do. Combining in‑house talent, personalized services, and proprietary technology, we ensure the best candidate experience possible. PBSA accredited and based in Nashville, TN, we offer expertise from our regional centers across 200 countries and territories in The Americas, Europe, Asia, and the Middle East. Our commitment to get it right every time, everywhere, makes us the trusted partner of businesses and organizations worldwide.

Overview

This role will diagnose, triage, and escalate reported issues to appropriate teams utilizing in‑depth product knowledge. The role will facilitate the resolution for business impacting incidents and service requests, while keeping customer satisfaction as the primary goal. Success as a Support Engineer depends on strong technical troubleshooting and development skills, strong proactive internal and external communication skills, and initiative.

Responsibilities

• Enter new trouble tickets, elevate existing tickets, and keep users informed of status.
• Ensure documentation of tickets as they arecreated areup to the standard of HireRight Technology Solutions Center.
• Keep procedures and troubleshooting links and tools up to date.
• Effectively troubleshoot and provide resolutions to complex cloud application related issues to provide whole problem statements and supporting collateral to other teams like Development,DevOpsand IT Infrastructure.
• Identify network, system, and service issues separately from software code errors.
• Ensure software problems are effectively managed and communicated to resolution.
• Establish a close working relationship across multiple departments.
• Ability to collaborate with end users & stakeholders.
• Ability to collaborate inteamenvironment as well as work independently.

Qualifications

Technologies Supported - CloudAzure, MongoDB, eFax, SendGrid, Twilio, Tableau, AWS, GCP

Technologies Supported – On PremiseOracle, SQL Server, JBoss, Service Mix, RabbitMQ, Jackrabbit OAK, Oracle Web Center, RedHat,RunDeckATS Integrations likeWorkDay, Taleo, Oracle FS and OOC,TenStreet,etca plus

Education

• Bachelor’s Degree in Computer Science or BusinessDegree in Management Information Systems
• Advanced Technology Certifications

About you

• Fluent in English.
• 4+ years working with or supporting Enterprise applications.
• Ability to work different shifts.

What do we offer

HireRight offers an employment contract with a competitive salary and comprehensive package of benefits including:

• Annual Bonus Plan
• Private Medical Care
• Group Life Insurance
• MyBenefit Cafeteria platform
• Lunch Vouchers
• Holiday Allowance
• Paid Lunch Break (30 minutes)
• Tax-deductible costs
• Hybrid work (flexibility to work 2 days/week from home)

Please submit resume/CV in English.

All resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted during this search.

HireRight does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of HireRight and HireRight will not be obligated to pay a placement fee.