Employee Journey Expert

ING Hubs B.V. sp. z o.o. Oddział w Polsce; Katowice; Sur place; PLN 145 000 - 190 000; Plein temps

Résumé du poste

ING Hubs Poland is seeking an Employee Journey Expert IV to design and improve employee journeys across the full lifecycle, translate business needs into clear process designs, and drive continuous improvement within a global HR transformation.

You will collaborate with HR, IT, and global stakeholders, turning insights into backlog items and shaping the roadmap while ensuring alignment with ING People Strategy.

Qualifications

• Experience in HR processes, employee experience, or product-related roles.
• Strong understanding of employee journeys and HR domain (Workday is a plus).
• Proven ability to gather requirements and translate them into actionable solutions.
• Experience working in Agile environments and cross-functional teams.
• Strong stakeholder management and communication skills.
• Ability to operate in a complex, international organisation.
• Proactive mindset with a strong focus on continuous improvement.
• Fluent in English (business proficiency).

Responsabilités

• Design and improve employee journeys across the full lifecycle.
• Own and continuously enhance end-to-end journeys across systems and touchpoints.
• Identify pain points and drive continuous improvement initiatives.
• Lead journey mapping and contribute to improvement roadmaps.
• Translate business needs into clear process designs and backlog items.
• Gather and understand business needs and convert to user stories.
• Collaborate with HR, IT, and global stakeholders to align initiatives.
• Represent the voice of the employee within the squad and product team.
• Support product discovery, backlog prioritisation, and delivery in HR projects.
• Use data and metrics to monitor journey performance and drive decisions.

Connaissances

HR processes

Employee experience

Workday

Employee journeys

Agile environments

Stakeholder management

English (business)

Description du poste

ING Hubs Poland is hiring! The expected salary for this position: 13 000 - 17 000 PLN The financial ranges specified in the announcement are adjusted and may differ from the range specified in the remuneration regulations.

We are looking for you, if you have:

• Experience in HR processes, employee experience, or product-related roles
• Strong understanding of employee journeys and HR domain (Workday is a plus)
• Proven ability to gather requirements and translate them into actionable solutions
• Experience working in Agile environments and cross-functional teams
• Strong stakeholder management and communication skills
• Ability to operate in a complex, international organisation
• Proactive mindset with a strong focus on continuous improvement
• Fluent in English (business proficiency)

You’ll get extra points for:

• Experience with journey mapping, design thinking, or experience frameworks
• Ability to influence and drive alignment
• Affinity with data-driven decision‑making and performance metrics
• Experience in a digital product or platform‑oriented environment

Your responsibilities:

Design and improve employee journeys

• Design, analyse, and optimise employee journeys across the full lifecycle,
• Own and continuously enhance end-to-end journeys across systems and touchpoints,
• Identify pain points and drive continuous improvement initiatives,
• Lead journey mapping and contribute to improvement roadmaps

Translate business needs into solutions

• Gather and understand business and stakeholder needs,
• Translate them into clear “as‑is” and “to‑be” process designs,
• Convert requirements into high‑quality user stories and backlog items.

Drive stakeholder engagement

• Collaborate closely with HR, IT, and global stakeholders,
• Build strong relationships and facilitate alignment in a complex environment,
• Represent the voice of the employee within the squad and product team.

Contribute to product development

• Work closely with Product Manager, Lead Engineer, and Architect (Product Trinity),
• Support product discovery, backlog prioritisation, and delivery,
• Contribute to product vision and roadmap using journey insights.

Enable data‑driven improvements

• Use data, feedback, and metrics to monitor journey performance,
• Identify opportunities and recommend improvements based on insights,
• Support decision‑making with data‑driven analysis.

Support HR transformation

• Contribute to harmonised and scalable HR solutions,
• Ensure compliance, quality, and efficiency in HR processes,
• Contribute to the implementation of digital HR solutions (e.g. Workday),
• Ensure alignment with the ING People Strategy and global standards.

What we offer:

• A role with high impact on the employee experience across the organisation,
• A dynamic, international, and collaborative working environment,
• The opportunity to contribute to ING’s digital HR transformation,
• The chance to shape and improve global HR products and processes.

Information about the team:

Our team is dedicated to enhancing the employee experience and delivering impactful HR solutions across the organization.

We operate at the intersection of HR, business, processes, and technology, focusing on designing and continuously improving end-to-end employee journeys.

The role naming convention in the global ING job architecture will be “Employee Journey Expert IV”.

We’re a global bank with a strong European base, and our more than 60,000 colleagues serve around 38 million customers and corporate clients in over 40 countries.

Joining ING means working with friendly and collaborative people towards making a positive impact on people and planet.

We believe in empowering the people around us and our customers to stay a step ahead.

Working here means having the autonomy to drive progress, helping to create superior customer value and contributing to our ambition of putting sustainability at the heart of everything we do.

Here, we’re more than just a workplace – we’re a community of innovators, problem‑solvers, and forward‑thinkers, dedicated to making a real impact.

Whether you’re just starting your career or seeking the next big challenge, we have opportunities that will inspire and push you to grow.