EMEA Service Sales Analytics Lead

Zimmer Biomet; Warszawa; On-site; PLN 150,000 - 210,000; Full time

Job summary

Zimmer Biomet in Warsaw, Poland is seeking a Commercial Analyst – Technical Service EMEA to build the commercial process, reporting, and analytics foundation across SAP, Salesforce, ServiceMax, Snowflake, Power BI, and local inputs. You will shape performance visibility, forecasting, and data quality in a build-oriented role.

The role interfaces with Commercial Strategy, IT, Finance, and Sales to translate requirements into actionable insights and continuously improve governance and reporting

Qualifications

• Bachelor's degree in Business Administration, Finance, Information Systems, Engineering, Economics, or a related field.
• 2–5 years of experience in Business Analysis, Commercial Excellence, Sales Operations, Revenue Operations, Business Intelligence, or Finance Analytics.
• Experience with ERP and CRM environments in an international business context.
• Experience in greenfield, transformation, or evolving business environments is strongly preferred.
• Experience in MedTech, Healthcare, Technical Service, or capital equipment-related businesses is an advantage.

Responsibilities

• Design and develop commercial processes across SAP, Salesforce, and ServiceMax for Service Sales.
• Translate business needs into structured requirements for system setup, reporting logic, and process improvement.
• Test, validate, deploy, and adopt new commercial processes and system capabilities.
• Improve data flows, governance, and automation opportunities.
• Build analytical visibility across service contract coverage, install base, and forecasting.
• Use Snowflake and related data sources to support decision-making.
• Define and refine KPIs and performance metrics for Service Sales.
• Develop and improve reporting and dashboards for management visibility.
• Strengthen reporting consistency across SAP, SFDC, SMX, and other sources.
• Support structured forecasting for Service Sales across EMEA.

Skills

Analytical thinking

Stakeholder management

Cross-functional collaboration

Business acumen

English fluency

Education

Bachelor's degree

Tools

Power BI

Excel

SAP ERP

Salesforce (SFDC)

Snowflake

SQL

ServiceMax

Job description

Zimmer Biomet in Warsaw, Poland is seeking a Commercial Analyst – Technical Service EMEA to build the commercial process, reporting, and analytics foundation across SAP, Salesforce, ServiceMax, Snowflake, Power BI, and local inputs. You will shape performance visibility, forecasting, and data quality in a build-oriented role.

The role interfaces with Commercial Strategy, IT, Finance, and Sales to translate requirements into actionable insights and continuously improve governance and reporting