Workday HR Service Specialist – Hybrid (Łódź)

EY; Łódź; Hybrid; PLN 42,000 - 62,000; Full time

Job summary

EY GDS Poland is seeking an HR Service Specialist focused on Workday to support employees and managers across the lifecycle and deliver first-line HR advisory services. You will use Workday or other HR systems to process transactions, maintain data and resolve requests in a timely manner.

The role requires 2–3 years of HR Operations experience, fluency in English, and strong communication skills. The position is based in Łódź with a hybrid work arrangement (2 days in office, 3 days remote).

Qualifications

• 2–3 years of experience in HR Operations, HR Shared Services, Administration or a similar employee support role.
• Experience providing first-line HR support and administering one or more employee lifecycle processes.
• Experience working with Workday or other HR systems.
• Understanding of onboarding, employee changes, leave administration and offboarding.
• Strong communication and stakeholder management with a customer-focused approach.
• Fluent English, written and spoken.

Responsibilities

• Providing first-line HR advisory support to employees and managers through HR service channels, responding to queries related to HR processes, policies, systems and employee lifecycle activities.
• Supporting employee lifecycle processes in Workday or other HR systems, including onboarding, employee data changes, job changes, organizational changes, leaves of absence and offboarding.
• Initiating, reviewing and processing HR transactions in line with defined business processes, approval workflows and service level agreements.
• Maintaining employee records and ensuring the completeness, accuracy, consistency and confidentiality of HR data.
• Managing HR cases and requests, documenting actions taken, monitoring progress and ensuring timely communication with employees and managers.
• Guiding employees and managers on standard HR processes, Workday self-service activities and relevant policies or procedures.
• Preparing and maintaining employee documentation, letters, templates and process records in line with company standards and compliance requirements.
• Investigating transaction issues, identifying missing or incorrect information and coordinating corrective actions with relevant stakeholders.
• Escalating complex, sensitive or non-standard cases to the relevant HR teams while ensuring effective follow-up and resolution.
• Supporting continuous improvement of HR processes, data quality and employee experience.

Job description

EY GDS Poland is seeking an HR Service Specialist focused on Workday to support employees and managers across the lifecycle and deliver first-line HR advisory services. You will use Workday or other HR systems to process transactions, maintain data and resolve requests in a timely manner.

The role requires 2–3 years of HR Operations experience, fluency in English, and strong communication skills. The position is based in Łódź with a hybrid work arrangement (2 days in office, 3 days remote).