EMEA HR Operations Leader — Workday & Knowledge

Moderna; Warszawa; On-site; PLN 120,000 - 180,000; Full time

Job summary

Moderna is strengthening its international business services hub in Warsaw, supporting our growing global operations. We welcome professionals ready to help advance our mission and shape the future of mRNA medicines.

Join as HR Operations professional focusing on EMEA: manage complex Workday data changes, maintain accurate documentation, develop FAQs, and partner with HRBPs, COEs, payroll, and vendors to deliver seamless HR services and drive continuous improvement.

Responsibilities

• Act as the primary point of contact for employee inquiries and requests across EMEA, ensuring timely, accurate, and effective resolutions while delivering an excellent employee experience.
• Empower employees to independently resolve common inquiries by providing clear guidance on Tier 0 self-service resources and Workday functionality.
• Manage complex inquiries and escalations, ensuring appropriate routing to Tier 2 support and timely resolution.
• Accurately document cases, resolutions, follow-up actions, and communications in the case management system, maintaining complete and reliable records.
• Develop, maintain, and continuously improve FAQs and standardized responses to address recurring inquiries, identify knowledge gaps, and strengthen employee self-service.
• Manage and process complex employee data changes in Workday across the EMEA employee lifecycle, including onboarding, transfers, absences, work schedule changes, and terminations, ensuring data accuracy, compliance, and timely execution of HR workflows.
• Collaborate closely with HR Business Partners, Centers of Excellence, Payroll, HR Digital, and external vendors to deliver seamless HR services and continuously improve operational effectiveness.
• Partner with HRBPs, COEs, and Payroll to streamline HR operations, optimize country-specific processes, and improve service delivery across EMEA.
• Prepare, maintain, and update HR documentation, ensuring accuracy, consistency, confidentiality, and compliance with local requirements and internal policies.
• Prepare reports and supporting documentation for internal and statutory audits, ensuring accuracy, completeness, and timely delivery.
• Develop tailored HR reports and translate operational data into actionable insights that support process improvement and informed decision-making across EMEA.
• Partner with HRBPs to monitor legislative and regulatory changes across EMEA and support their implementation into local HR processes, helping maintain ongoing compliance.
• Support country-specific HR processes, projects, and initiatives, adapting solutions to local requirements and evolving business needs across the region.
• Maintain the highest standards of data privacy and confidentiality, safeguarding sensitive employee information in accordance with applicable regulations and company policies.
• Own the global HR Operations knowledge management process, including the creation, review, maintenance, auditing, and optimization of employee-facing Workday articles and other HR knowledge assets.
• Ensure HR policies, procedures, process guides, and knowledge resources remain accurate, consistent, accessible, and up to date through structured review cycles and close collaboration with content owners and stakeholders.
• Conduct regular knowledge audits, monitor content status and ownership, coordinate required updates, and establish knowledge management standards, SOPs, and guidelines that strengthen quality, governance, and compliance.
• Identify knowledge gaps and recurring employee needs, using these insights to improve content, standards, workflows, and employee self-service capabilities.
• Partner with HR Operations and HR Digital to share best practices and improve knowledge management processes, content discoverability, and workflows, strengthening Tier 0 self-service and the overall employee experience.
• Contribute to global process standardization and documentation, helping create scalable and consistent HR Operations practices across regions while maintaining appropriate country-specific requirements.
• Support digitalization and automation initiatives across HR Operations, identifying opportunities to remove manual effort, improve

Job description

Moderna is strengthening its international business services hub in Warsaw, supporting our growing global operations. We welcome professionals ready to help advance our mission and shape the future of mRNA medicines.

Join as HR Operations professional focusing on EMEA: manage complex Workday data changes, maintain accurate documentation, develop FAQs, and partner with HRBPs, COEs, payroll, and vendors to deliver seamless HR services and drive continuous improvement.