HR Operations Manager, EMEA

Biopharma Careers; Warszawa; Hybrid; PLN 180,000 - 300,000; Full time

Benefits offered by this job

Healthcare benefits

Well-being resources

Family building benefits

Generous PTO & holidays

Location-specific perks

Job summary

Moderna is expanding its international HR Operations hub in Warsaw, seeking an HR Operations Partner to provide accurate, timely, employee-focused HR support across the EMEA region. You will own Workday transactions, case management, and knowledge management while driving digitalization and AI-assisted improvements to self-service and content quality.

The role requires 4+ years in HR operations, a Master’s degree in a related field, and strong English communication.

Qualifications

• Master’s degree in HR, business, or related field.
• 4+ years in HR Operations or shared services.
• Experience with Workday HCM and data privacy/compliance.

Responsibilities

• Serve as primary HR contact across EMEA, delivering timely HR support.
• Enable Tier 0 self-service with Workday guidance.
• Handle complex inquiries and escalate when needed.
• Document cases and maintain accurate records.
• Develop and maintain FAQs for self-service.
• Manage HR data changes in Workday across EMEA.
• Collaborate with HRBPs, COEs, Payroll and vendors.
• Improve service delivery through digitalization and AI tools.

Skills

HR operations

Workday HCM

Knowledge management

English communication

Stakeholder management

Organizational skills

Analytical thinking

Automation

Data privacy

MS Office

Education

Master’s degree in HR

Tools

Workday HCM

SharePoint

Job description

The Role

Joining Moderna means advancing mRNA science to transform medicine. Work with exceptional global teams on a broad pipeline and build a career that makes a real difference for patients.

Moderna is strengthening its international business services hub in Warsaw, supporting our growing global operations. We welcome professionals ready to help advance our mission and shape the future of mRNA medicines.

As an HR Operations Partner, you will be a key point of contact for employees across EMEA, with particular focus on Switzerland, the UK, Spain, Italy, and Germany, delivering accurate, timely, and employee-focused HR support across the employee lifecycle.

Working as an individual contributor, you will combine hands‑on Workday operations, case management, compliance, reporting, and cross‑functional partnership with ownership of Moderna’s global HR Operations knowledge management process.

You will help scale and continuously improve HR service delivery through digitalization, automation, stronger employee self‑service, and opportunities to work closely with Generative AI tools to improve knowledge creation, content quality, discoverability, and operational efficiency.

Here’s What You’ll Do:

• Act as the primary point of contact for employee inquiries and requests across EMEA, ensuring timely, accurate, and effective resolutions while delivering an excellent employee experience.
• Empower employees to independently resolve common inquiries by providing clear guidance on Tier 0 self‑service resources and Workday functionality.
• Manage complex inquiries and escalations, ensuring appropriate routing to Tier 2 support and timely resolution.
• Accurately document cases, resolutions, follow‑up actions, and communications in the case management system, maintaining complete and reliable records.
• Develop, maintain, and continuously improve FAQs and standardized responses to address recurring inquiries, identify knowledge gaps, and strengthen employee self‑service.
• Manage and process complex employee data changes in Workday across the EMEA employee lifecycle, including onboarding, transfers, absences, work schedule changes, and terminations, ensuring data accuracy, compliance, and timely execution of HR workflows.
• Collaborate closely with HR Business Partners, Centers of Excellence, Payroll, HR Digital, and external vendors to deliver seamless HR services and continuously improve operational effectiveness.
• Partner with HRBPs, COEs, and Payroll to streamline HR operations, optimize country‑specific processes, and improve service delivery across EMEA.
• Prepare, maintain, and update HR documentation, ensuring accuracy, consistency, confidentiality, and compliance with local requirements and internal policies.
• Prepare reports and supporting documentation for internal and statutory audits, ensuring accuracy, completeness, and timely delivery.
• Develop tailored HR reports and translate operational data into actionable insights that support process improvement and informed decision‑making across EMEA.
• Partner with HRBPs to monitor legislative and regulatory changes across EMEA and support their implementation into local HR processes, helping maintain ongoing compliance.
• Support country‑specific HR processes, projects, and initiatives, adapting solutions to local requirements and evolving business needs across the region.
• Maintain the highest standards of data privacy and confidentiality, safeguarding sensitive employee information in accordance with applicable regulations and company policies.
• Own the global HR Operations knowledge management process, including the creation, review, maintenance, auditing, and optimization of employee‑facing Workday articles and other HR knowledge assets.
• Ensure HR policies, procedures, process guides, and knowledge resources remain accurate, consistent, accessible, and up to date through structured review cycles and close collaboration with content owners and stakeholders.
• Conduct regular knowledge audits, monitor content status and ownership, coordinate required updates, and establish knowledge management standards, SOPs, and guidelines that strengthen quality, governance, and compliance.
• Identify knowledge gaps and recurring employee needs, using these insights to improve content, standards, workflows, and employee self‑service capabilities.
• Partner with HR Operations and HR Digital to share best practices and improve knowledge management processes, content discoverability, and workflows, strengthening Tier 0 self‑service and the overall employee experience.
• Contribute to global process standardization and documentation, helping create scalable and consistent HR Operations practices across regions while maintaining appropriate country‑specific requirements.
• Support digitalization and automation initiatives across HR Operations, identifying opportunities to remove manual effort, improve process scalability, and enhance service quality.
• Explore appropriate applications of Generative AI tools within HR Operations and knowledge management, including opportunities to accelerate content development, identify knowledge gaps, improve standardized responses, and enhance employee self‑service while maintaining appropriate human review, confidentiality, and data protection standards.

The key Moderna Mindsets you’ll need to succeed in the role:

• “We behave like owners. The solutions we’re building go beyond any job description.”
• “We digitize everywhere possible using the power of code to maximize our impact on patients.”

Here’s What You’ll Need:

• Master’s degree in Human Resources, Business Administration, or a related field.
• Minimum of 4 years of relevant experience in HR Operations, shared services, employee service centers, or HR case management, including ownership of operational processes and projects.
• Strong knowledge of HR operations and employee lifecycle processes, preferably within an international or EMEA environment.
• Hands‑on experience with Workday HCM, including HR transactions, employee data management, and HR processes.
• Practical knowledge of knowledge management principles, content governance, audits, and best practices, with experience using tools such as Workday Knowledge or SharePoint
• Excellent written and verbal communication skills in English, with the ability to collaborate effectively across functions and geographies.
• Ability to build strong relationships, influence stakeholders, and drive alignment in a complex, matrixed organization.
• Strong organizational skills, attention to detail, and the ability to manage multiple priorities and deadlines in a fast‑paced environment.
• Proven analytical, critical‑thinking, and problem‑solving skills, with the ability to translate complex business requirements into practical operational solutions.
• Passion for digital solutions, innovation, and automation, with a proactive approach to leveraging technology to improve HR processes and employee experience. Experience with AI‑powered tools and AI agents will be an asset.
• Understanding of internal controls, audit requirements, data privacy, and confidentiality in HR operations.
• Advanced proficiency in Microsoft Office applications, particularly Excel, Word, and PowerPoint.
• Proficiency in English (verbal and/or written) required due to global collaboration needs.

Our Working Model

As we build our company, we have always believed an in‑person culture is critical to our success.

Moderna champions the significant benefits of in‑office collaboration by embracing a 70/30 work model. This 70% in‑office structure helps to foster a culture rich in innovation, teamwork, and direct mentorship. Join us in shaping a world where every interaction is an opportunity to learn, contribute, and make a meaningful impact.

Moderna is a smoke‑free, alcohol‑free, and drug‑free work environment.

Pay & Benefits

At Moderna, we believe that when you feel your best, you can do your best work. That’s why our benefits and well‑being resources are designed to support you, at work, at home, and everywhere in between.

• Competitive healthcare, plus voluntary benefit programs to support your unique needs
• A holistic approach to well‑being with access to fitness, mindfulness, and mental health support
• Family building benefits, including fertility, adoption, and surrogacy support
• Generous paid time off, including vacation, bank holidays, volunteer days, sabbatical, global recharge days, and a discretionary year‑end shutdown
• Savesandinvestments to help you plan for the future
• Location‑specific perks and extras

The benefits offered may vary depending on the nature of your employment with Moderna and the country where you work.

About Moderna

Since our founding in 2010, we have aspired to build the leading mRNA technology platform, theinfrastructure to reimagine how medicines are created and delivered, and a world‑class team. We believe in giving our people a platform to change medicine and an opportunity to change the world.

By living our mission, values, and mindsets every day, our peopleare the driving force behind our scientific progress and our culture.Together, we are creating a culture of belonging and building an organization that cares deeply for our patients, our employees, the environment, and our communities.

We are proud to have been recognized as a Science Magazine Top Biopharma Employer, a Fast Company Best Workplace for Innovators, and a Great Place to Work in the U.S.

Moderna is committed to equal opportunity in employment and non‑discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry or citizenship, ethnicity, disability, military or protected veteran status, genetic information, sexual orientation, marital or familial status, or any other personal characteristic protected under applicable law. We consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We’re focused on attracting, retaining, developing, and advancing our employees. By cultivating a workplace that values diverse experiences, backgrounds, and ideas, we create an environment where every employee can contribute their best.

Moderna is committed to offering reasonable accommodation or adjustments to qualified job applicants with disabilities. Any applicant requiring an accommodation or adjustment in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should contact the Accommodations and Adjustments team at [e-mail] .