EMEA Benefits Operations Lead (Hybrid)

Bristol-Myers Squibb Co; Warszawa; On-site; PLN 208,000 - 252,000; Full time

Job summary

Bristol Myers Squibb invites applications for a Senior Manager, EMEA Benefits Operations to lead a multi-market benefits team across 24 European and Middle East markets. The role focuses on data-driven analytics, process automation, and strong stakeholder engagement to deliver compliant, high‑quality benefit services.

The position requires a bachelor’s degree and experience with Workday, ServiceNow or similar platforms, plus excellent English communication.

Qualifications

• Bachelor’s degree or equivalent.
• Experience working with: Workday, ServiceNow and Benefits Enrollment Platforms (Mercer Darwin or other).
• Language Requirement – English (other languages are a plus).

Responsibilities

• Provide Benefits subject matter expertise to the team, providing clear prioritization, assigning tasks and responsibilities, and monitoring outcomes.
• Focus on data metrics to ensure the team delivers on service level agreements and analyze trends that can support opportunities for automation.
• Lead and collaborate on projects to ensure successful outcomes for the region, including benefits open enrollments and country, regional, and global initiatives.
• Seeks opportunities for process improvements and automation in our benefit delivery to our customers.
• Accountable for robust compliance controls in the region’s benefit processes that will support audits and compliance requests.
• Collaborate with the Benefit Governance and Global Benefits Product Design on operationalizing benefit offerings in the region to reduce manual actions and streamlining processes.
• Oversee regional escalations, ensuring stakeholders are kept informed of issues and incidents, and support their Senior Specialist in the resolution.
• Manage the region’s knowledge documents to ensure the team is updating documentation and providing further insight on benefit processes.
• Establish and uphold high-quality standards in benefit operations to ensure exceptional service for our customers

Skills

Benefit expertise

Regional leadership

Stakeholder management

Project management

Data-driven analytics

Vendor management

Customer focus

Communication skills

Education

Bachelor’s degree or equivalent

Tools

Workday

ServiceNow

Benefits enrollment platforms

Job description

Bristol Myers Squibb invites applications for a Senior Manager, EMEA Benefits Operations to lead a multi-market benefits team across 24 European and Middle East markets. The role focuses on data-driven analytics, process automation, and strong stakeholder engagement to deliver compliant, high‑quality benefit services.

The position requires a bachelor’s degree and experience with Workday, ServiceNow or similar platforms, plus excellent English communication.