Senior Benefits Operations Manager

Bristol-Myers Squibb Co; Warszawa; Hybrid; PLN 150,000 - 182,000; Full time

Benefits offered by this job

Hybrid work schedule

Job summary

Bristol Myers Squibb is seeking a Manager, Benefits Operations to lead end-to-end administration of health and retirement programs across markets. You will partner with Payroll, HRBP, and external partners to optimize processes and ensure accurate benefits support for EMEA.

The role requires 5+ years of benefits experience, proficiency with Workday/Benifex, and the ability to drive automation and policy improvements in a fast-paced environment. A 50% hybrid work model is available.

Qualifications

• Bachelor's degree in HR, Business Admin or related field.
• 5+ years of hands-on benefits administration experience.
• Experience with self-insured benefit plans or large, complex programs; Medicare/retirement knowledge preferred.
• Experience with benefits administration software and HRIS; familiarity with Workday and Benifex preferred.
• Knowledge of HR policies, regional benefits legislation, and benefits-related processes.
• Experience implementing new benefit technologies and system redesigns.

Responsibilities

• Oversee end-to-end benefits operations across medical, pensions, dental, vision and more.
• Serve as a senior SME for benefits operations within People Services.
• Collaborate with Benefit Strategists to operationalise plans and processes.
• Identify opportunities to automate processes and reduce manual tasks.
• Manage enrollments, eligibility, status changes, terminations, and claims.
• Coordinate annual enrollment and renewals with stakeholders; analyse enrollment data.
• Monitor benefits utilization and costs to identify optimization opportunities.
• Document plan provisions and update knowledge articles and work instructions.
• Escalate complex benefit issues and provide solutions; use ServiceNow for case research.
• Coordinate system changes, testing, training, and deployment of benefits platforms.
• Support M&A-related benefit data loads and historic archiving.

Skills

Analytical skills

Excel & Pivot tables

Attention to detail

Communication skills

Project management

Cross-functional collaboration

Continuous improvement

Education

Bachelor's degree in HR/Business

CIPD certification (preferred)

Tools

Workday

Benifex

Job description

Bristol Myers Squibb is seeking a Manager, Benefits Operations to lead end-to-end administration of health and retirement programs across markets. You will partner with Payroll, HRBP, and external partners to optimize processes and ensure accurate benefits support for EMEA.

The role requires 5+ years of benefits experience, proficiency with Workday/Benifex, and the ability to drive automation and policy improvements in a fast-paced environment. A 50% hybrid work model is available.