EMEA AR Collections Specialist - Hybrid

Aristocrat; Kraków; Hybrid; PLN 90,000 - 150,000; Full time

Job summary

Aristocrat in Kraków is seeking an Accounts Receivable professional to drive collections across the EMEA region and strengthen cash flow. You will identify overdue balances, resolve disputes, and work closely with Sales, Commercial, Customer Success and Finance to improve collection outcomes.

You will manage customer relationships, investigate billing discrepancies, and contribute to AR process improvements within a collaborative, hybrid environment.

Qualifications

• Experience in accounts receivable, collections, or customer finance in a fast-paced or multinational environment.
• Strong understanding of AR processes, collections practices, and account management.
• Ability to manage difficult collection conversations while maintaining positive customer relationships.
• Strong problem-solving and dispute resolution skills with attention to detail.
• Ability to prioritise and manage multiple customer accounts effectively.
• Strong communication and stakeholder management skills.

Responsibilities

• Manage the collection of outstanding accounts receivable across the EMEA region for the Interactive business.
• Proactively monitor customer accounts to identify overdue balances and drive timely collection activities.
• Build and maintain strong relationships with customers to resolve payment issues, disputes and account queries efficiently.
• Perform regular follow-up activities via email, phone and other communication channels to ensure timely recovery of outstanding receivables.
• Collaborate closely with Sales, Commercial, Customer Success and Finance teams to support issue resolution and improve collection outcomes.
• Investigate and resolve billing discrepancies, unapplied payments and customer disputes in partnership with internal stakeholders.
• Maintain accurate records of collection activities, customer communications and payment status updates within finance systems.
• Support cash flow management by contributing to the reduction of overdue debt and improvement of Days Sales Outstanding (DSO).
• Prepare regular reporting on aged receivables, collection progress, high-risk accounts and key trends.
• Raise significant collection risks, disputes or customer concerns to leadership as appropriate.
• Assist with month-end close activities related to accounts receivable and cash collections.
• Find opportunities to improve AR processes, automation and customer experience across collections activities.
• Ensure compliance with company policies, internal controls and applicable financial procedures.

Skills

Accounts receivable

Collections

MS Dynamics 365

Excel

Stakeholder management

Multinational experience

Tools

Microsoft Dynamics 365

Job description

Aristocrat in Kraków is seeking an Accounts Receivable professional to drive collections across the EMEA region and strengthen cash flow. You will identify overdue balances, resolve disputes, and work closely with Sales, Commercial, Customer Success and Finance to improve collection outcomes.

You will manage customer relationships, investigate billing discrepancies, and contribute to AR process improvements within a collaborative, hybrid environment.