OTC Analyst: AR & Collections Specialist (Hybrid)

Aptiv; Kraków; Hybrid; PLN 70,000 - 110,000; Full time

Benefits offered by this job

Private health care and life insurance

Well-Being Program

Hybrid work with remote days

Employer-paid Pension Plan

Access to sports groups and Multisport

Job summary

Aptiv is seeking an OTC Analyst to manage customer accounts across the Order-to-Cash process in Kraków. You will focus on collections, overdue payments, dispute resolution, and monitoring, collaborating with Finance teams to ensure healthy cash flow and accurate reporting.

You will support write-offs, audits, process improvements, and OTC compliance activities, using your strong English skills and MS Excel expertise to drive results.

Qualifications

• 2–3 years of experience in OTC, Collections, Accounts Receivable, or related area.
• Strong understanding of collections, billing, payments, and dispute management processes.
• Excellent customer relationship, communication, and negotiation skills.
• Strong analytical and problem-solving skills with a results-oriented approach.
• Very good English and strong MS Office skills, particularly Excel.

Responsibilities

• Manage assigned customer accounts and monitor due and overdue balances.
• Follow up with customers on outstanding payments and secure Promises to Pay.
• Handle customer queries related to billing, invoicing, and payments.
• Review and resolve customer disputes, deductions, and claims.
• Monitor ageing items and escape overdue or unresolved cases when required.
• Cooperate with Cash Application and Billing teams to resolve account issues.
• Prepare forecasts, Past Due reports, and provide updates on AR account status.
• Support write-offs, audits, process improvements, and OTC compliance activities.

Skills

Customer relationship

Negotiation

Analytical skills

Excel proficiency

English proficient

MS Office

Tools

SAP

Job description

Aptiv is seeking an OTC Analyst to manage customer accounts across the Order-to-Cash process in Kraków. You will focus on collections, overdue payments, dispute resolution, and monitoring, collaborating with Finance teams to ensure healthy cash flow and accurate reporting.

You will support write-offs, audits, process improvements, and OTC compliance activities, using your strong English skills and MS Excel expertise to drive results.