ECDIS & Voyage Data Distributor Support Specialist

Wärtsilä; Województwo pomorskie; On-site; PLN 48,000 - 64,000; Full time

Job summary

Wärtsilä is seeking a Distributor Support Coordinator to assist distributors and customers in pre-sales activities, order handling, and operational support for navigation systems and voyage data products. You will report to the Distributor Support & Quality Manager and join a global team with diverse expertise.

You will build strong relationships with distributors, manage inquiries, orders, and shipping details, and help ensure service levels and training.

Qualifications

• Understanding of navigation equipment (ECDIS, Radar, Conning) and voyage data products.
• Fluent in spoken and written English; additional languages a plus.
• Experience with operational/business processes involving end-users, resellers, and distributors.
• Good working knowledge of MS Office and ERP; CRM experience is advantageous.

Responsibilities

• Maintain day-to-day contact with distributors and key customers via phone, email, and visits.
• Handle customer inquiries, orders, deliveries, and complaints timely.
• Exchange business information with partners, including opportunities and pipeline updates.
• Support partners with stock availability, service levels, and training.

Skills

Navigation knowledge

English fluency

Team player

Independent work

Communication skills

Tools

MS Office

ERP systems

CRM systems

Job description

Wärtsilä is seeking a Distributor Support Coordinator to assist distributors and customers in pre-sales activities, order handling, and operational support for navigation systems and voyage data products. You will report to the Distributor Support & Quality Manager and join a global team with diverse expertise.

You will build strong relationships with distributors, manage inquiries, orders, and shipping details, and help ensure service levels and training.