Distributor Support Specialist - ECDIS & Voyage Data

Wärtsilä Corporation; Poland; Remote; PLN 90,000 - 130,000; Full time

Job summary

Wärtsilä Corporation in Poland seeks a Distributor Support Coordinator to assist distributors and customers in pre-sales, order handling and operational support for navigation systems and voyage data products.

You will report to the Distributor Support & Quality Manager and work within a global team. Responsibilities include maintaining relationships, handling inquiries and updating CRM with opportunities and orders; English fluency is required and weekend shifts may be needed.

Qualifications

• Fluent English is mandatory; additional languages are a plus.
• Experience in customer-facing roles and relationship management.
• Proficient with MS Office and CRM/ERP tools.

Responsibilities

• Maintain day-to-day contact with distributors and key customers via phone and email.
• Handle inquiries, orders, deliveries and complaints promptly.
• Exchange business information with partners, including opportunities and pipelines.
• Assist partners in ensuring stock, service levels and training.
• Support Sales in customer-related matters and update CRM records.

Skills

English fluency

Customer relations

MS Office

CRM

Tools

CRM software

ERP systems

MS Excel

Job description

Wärtsilä Corporation in Poland seeks a Distributor Support Coordinator to assist distributors and customers in pre-sales, order handling and operational support for navigation systems and voyage data products.

You will report to the Distributor Support & Quality Manager and work within a global team. Responsibilities include maintaining relationships, handling inquiries and updating CRM with opportunities and orders; English fluency is required and weekend shifts may be needed.