Eastern Europe Customer Success Lead

One Stop Warehouse Pty; Polska; On-site; PLN 270,000 - 330,000; Full time

Job summary

GreenSketch, a full-stack AI-driven solar platform, seeks a Customer Success Lead for Eastern Europe. You will own onboarding, adoption, renewal, and revenue expansion across installer partners in the region.

Lead a growing team, partner with Sales, Product, and Operations, and build scalable regional playbooks to embed GreenSketch in customer workflows for planning, ordering, and documentation.

Qualifications

• Bachelor’s degree or equivalent practical experience in business, engineering, renewable energy, or a related field.
• 7+ years of experience in Customer Success, Account Management, or customer-facing SaaS roles, with at least 2+ years in team leadership or mentoring responsibilities.
• Proven track record managing enterprise and mid-market B2B customers in SaaS, solar PV, battery storage, renewable energy, or adjacent technical industries.
• Experience owning renewals, expansion, churn prevention, and strategic customer relationships.

Responsibilities

• Lead the Customer Success function for Eastern Europe, including regional planning, resource allocation, team coaching, and performance management.
• Own onboarding, activation, adoption, renewal, retention, upsell, and cross-sell outcomes across the regional customer portfolio.
• Manage a portfolio of strategic and enterprise installer partners while supporting the team on high-risk or high-value accounts.
• Build and standardize onboarding frameworks, customer health scoring, account review cadence, escalation management, and renewal processes for the region.
• Deliver executive-level business reviews and act as a trusted advisor to key customers on workflow optimization and long-term value realization.

Skills

Customer Success

Account Management

SaaS

Leadership

Stakeholder management

Multi-country Europe

CRM analytics

Education

Bachelor’s degree or equivalent practical experience

Tools

Salesforce

HubSpot

Gainsight

Job description

GreenSketch, a full-stack AI-driven solar platform, seeks a Customer Success Lead for Eastern Europe. You will own onboarding, adoption, renewal, and revenue expansion across installer partners in the region.

Lead a growing team, partner with Sales, Product, and Operations, and build scalable regional playbooks to embed GreenSketch in customer workflows for planning, ordering, and documentation.