Dynamics 365 Customer Service Consultant (Hybrid)

Reply; Katowice; Híbrido; PLN 100.000 - 212.000; Tempo integral

Benefícios oferecidos por esta vaga

Motivizer Benefits Platform

Language courses

Training opportunities

Internal community events

Resumo da vaga

Reply is seeking a Customer Support Specialist in Katowice to assist clients using Microsoft Dynamics 365 Customer Service and Contact Center. You will troubleshoot issues, collaborate with consultants and developers, and help configure and maintain service workflows within Dynamics 365.

You will support incidents, service requests, and user support while contributing to testing, rollout activities, and knowledge base creation. Strong English and Polish are required; German is a plus.

Qualificações

• Bachelor's or Master’s degree in Computer Science, Engineering, IT, or a related field.
• 2-5 years of professional experience in Customer Service, CRM, Contact Center, IT Support, or a related field.
• Strong communication and problem-solving skills.
• Customer-focused mindset with a passion for helping users.
• Ability to work independently and as part of a team.
• Structured and solution-oriented way of working.
• Very good English and Polish skills. German language skills would be a plus.
• Availability to work in a hybrid mode with at least 1 visit to the office per month.

Responsabilidades

• Support customers using Microsoft Dynamics 365 Customer Service and Contact Center.
• Analyze, troubleshoot, and resolve functional issues.
• Work closely with consultants, developers, and customer stakeholders.
• Configure and maintain customer service processes within Dynamics 365.
• Assist with incident management, service requests, and user support.
• Support testing activities and solution rollouts.
• Create and maintain documentation and knowledge articles.
• Contribute to the continuous improvement of our support services.
• Help build and shape a growing Customer Support Team.

Conhecimentos

CRM

Dynamics 365

Communication skills

Teamwork

Problem solving

English Polish

German nice-to-have

Formação

Bachelor's or Master's in CS/IT/Engineering

Ferramentas

Ticketing systems

CRM platforms

Omnichannel solutions

Descrição da vaga

Reply is seeking a Customer Support Specialist in Katowice to assist clients using Microsoft Dynamics 365 Customer Service and Contact Center. You will troubleshoot issues, collaborate with consultants and developers, and help configure and maintain service workflows within Dynamics 365.

You will support incidents, service requests, and user support while contributing to testing, rollout activities, and knowledge base creation. Strong English and Polish are required; German is a plus.