Senior Dynamics 365 Contact Center Consultant (Omnichannel)

Reply Group; Katowice; Hybrid; PLN 178,560 - 279,000; Full time

Benefits offered by this job

Medical care

Benefits platform

Training opportunities

Language courses platform

Job summary

Reply Group is looking for a Senior Consultant in Katowice, Poland, with extensive hands-on experience in Microsoft Dynamics 365 Contact Center. You will focus on functional and technical implementations for a modern omnichannel contact center. Responsibilities include configuring features, designing routing and case management, and supporting integrations. Candidates need a degree in computer science or related fields, strong Microsoft Dynamics skills, and proficiency in Polish and English. Company offers hybrid work, medical care, and training opportunities.

Qualifications

• Successfully completed a degree in computer science, mathematics, physics, or a comparable field of study.
• Strong hands‑on experience with Microsoft Dynamics 365 Customer Service / Contact Center.
• Solid understanding of omnichannel concepts, including digital channels and routing.
• Experience in enterprise CRM and contact center implementations.
• Structured, solution‑oriented working style.
• Very good Polish and English skills; German is a plus.

Responsibilities

• Configure and implement Microsoft Dynamics 365 Contact Center features.
• Design and implement routing, queues, and case management concepts.
• Support integration with surrounding CRM and business systems.
• Act as senior delivery consultant within the project team.
• Support testing, go‑live and hypercare phases.
• Create documentation and support knowledge transfer.

Skills

Microsoft Dynamics 365 Customer Service / Contact Center

Omnichannel concepts

Polish language skills

English language skills

Education

Degree in computer science, mathematics, physics, or comparable field

Tools

Microsoft Dynamics 365

Job description

Reply Group is looking for a Senior Consultant in Katowice, Poland, with extensive hands-on experience in Microsoft Dynamics 365 Contact Center. You will focus on functional and technical implementations for a modern omnichannel contact center. Responsibilities include configuring features, designing routing and case management, and supporting integrations. Candidates need a degree in computer science or related fields, strong Microsoft Dynamics skills, and proficiency in Polish and English. Company offers hybrid work, medical care, and training opportunities.