Dynamics 365 CRM manager

Accenture Poland; Warszawa; On-site; PLN 210,000 - 360,000; Full time

Benefits offered by this job

Employee Assistance Program

Private medical care

Life insurance

Job summary

Accenture Poland ищет опытного лидера по CRM для руководства end-to-end внедрениями Microsoft Dynamics 365 CRM. Вы будете направлять проекты трансформаций в области продаж, маркетинга, клиентского сервиса и field service, сотрудничая с высшим руководством для выявления возможностей улучшения процессов и автоматизации.

Требуется 8+ лет опыта в Dynamics 365 CRM и 3+ года управления CRM-командами, с глубокими знаниями Dynamics 365 Sales, Customer Service, Marketing и Azure.

Qualifications

• Опыт работы с Microsoft Dynamics 365 CRM – не менее 8 лет.
• Опыт управления CRM-командами, программами или крупными трансформациями – не менее 3 лет.
• Глубокие знания Dynamics 365 Sales, Customer Service, Marketing/Customer Insights, а также Power Platform и Azure.
• Опыт реализации проектов CRM в сложной корпоративной среде.
• Умение взаимодействовать с руководством и стейкхолдерами высшего звена.
• Понимание best practices в CRM, governance и управления изменениями.
• Готовность к командировкам по Европе и за ее пределы.
• Наличие сертификатов по Dynamics 365 будет плюсом.

Responsibilities

• Руководство внедрениями Dynamics 365 CRM на завершенной стадии
• Ведение трансформаций CRM в продажах, маркетинге, обслуживании и field service
• Сотрудничество с руководящим звеном для выявления возможностей улучшения процессов и автоматизации
• Консультирование руководства по лучшим практикам CRM и новым технологиям
• Лидерство и наставничество CRM-консультантов и аналитиков
• Поддержка найма, адаптации и профессионального развития CRM-команды

Skills

Управление CRM-проектами

Работа с стейкхолдерами

Изменения и оптимизация бизнес-процесс

Навыки наставничества

Tools

Dynamics 365

Power Platform

Power Apps

Power Automate

Power BI

Azure

Job description

Описание:

Accenture partners with leading businesses, organizations, and governments, helping them create positive, long-lasting change. The company embeds sustainability into its work with clients and partners.

Задачи:

• Lead end-to-end Dynamics 365 CRM implementations, enhancements, and upgrades
• Drive CRM transformation initiatives across sales, marketing, customer service, and field service
• Partner with senior business stakeholders to identify opportunities for process improvement and automation
• Advise leadership on CRM best practices and emerging technologies
• Lead and mentor CRM consultants and analysts
• Support recruitment, onboarding, and professional development within the CRM team

Требования:

• 8+ Years of experience working with Microsoft Dynamics 365 CRM solutions
• 3+ Years of experience managing CRM teams, programs, or large transformation initiatives
• Strong knowledge of Dynamics 365 Sales, Dynamics 365 Customer Service, Dynamics 365 Marketing / Customer Insights, Power Platform (Power Apps, Power Automate, Power BI), and the Microsoft Azure ecosystem
• Experience leading CRM implementation projects in complex enterprise environments
• Ability to engage with senior stakeholders and executive leadership
• Strong understanding of CRM best practices, governance, and change management
• Willingness and ability to travel to client locations, mostly across Europe and beyond, for short or long periods
• Будет плюсом: Microsoft Dynamics 365 certification

Условия:

Локация: Варшава Opportunity to work on transformative projects with key G2000 clients Opportunity to co-create solutions with strategy leaders, industry experts, enterprise function practitioners, and business intelligence professionals Personalized training modules, professional development support, coaching sessions, and a wide training package, including soft, technical, and language training, e-learning platforms, Gallup test, GenAI training, course co-financing, and certification Employee Assistance Program with legal, financial, and psychological consultations Eligible employees who own company shares may receive quarterly dividends through the Employee Share Purchase Plan Paid employee referral program Private medical care and life insurance Access to the WorkSmile benefits platform, including the Multisport card Employment contract (umowa o pracę) Headquarter in Warsaw Work may involve travel to client locations and working at client offices, mostly across Europe and beyond, for short or long periods