CRM Manager- Dynamics 365 (GN SONG)

4900 Accenture Sp. z o.o. Company; Warszawa; Hybrid; PLN 240,000 - 380,000; Full time

Benefits offered by this job

Private medical care

Life insurance

Employee referral program

Training & development package

GenAI training & e-learning

Job summary

Accenture Warsaw is seeking an experienced Dynamics 365 consultant to design, implement and optimize end-to-end D365 processes for B2B industries. You will shape target state processes, define user journeys and collaborate with sales/commerce teams to enhance pricing and discounting strategies.

The role requires 8–10 years of experience, hands-on D365 config, and strong M365/Power BI knowledge, with mobility across Europe and a hybrid work model.

Qualifications

• 8–10 years of progressive industry/consulting experience in Energy, Automotive, Life Sciences, High Tech, Resources or Financial Services.
• Functional experience in Microsoft Dynamics 365 processes for B2B industries.
• Hands-on configuring D365 for different industries (e.g., Automotive, Life Sciences).
• Experience delivering global B2B transformation projects.
• Knowledge of M365 and Power BI.
• Strong program management / people management skills.
• Proven ability to work creatively and analytically in a problem-solving environment.

Responsibilities

• Provide design, functional and implementation support for Microsoft Dynamics 365 Assess end-to-end D365 processes to identify gaps, benchmark with best-in-class practices and help the client define target state processes standardized across geographies/business units.
• Define user personas and user journeys.
• Work as an integral part of the client’s sales and commerce organization, towards driving efficient and effective structure pricing and discounting approach.
• Work to facilitate involvement of key stakeholders and buy-in for change readiness.

Skills

Dynamics 365

Power BI

PM leadership

People management

B2B transformation

M365 knowledge

Stakeholder mgmt

Job description

THE WORK:

• Provide design, functional and implementation support for Microsoft Dynamics 365 Assess end-to-end D365 processes to identify gaps, benchmark with best-in-class practices and help the client define target state processes standardized across geographies/business units
• Define user personas and user journeys
• Work as an integral part of the client’s sales and commerce organization, towards driving efficient and effective structure pricing and discounting approach
• Work to facilitate involvement of key stakeholders and buy-in for change readiness

WHAT'S IN IT FOR YOU?

An opportunity to work on transformative projects with key G2000 clients Potential to co- create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed responsible business into everything—from how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your strategy&consulting acumen to grow your skills, industry knowledge and capabilities Opportunity to thrive in a culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization.

HERE’S WHAT YOU’LL NEED:

• Provide design, functional and implementation support for Microsoft Dynamics 365 Assess end-to-end D365 processes to identify gaps, benchmark with best-in-class practices and help the client define target state processes standardized across geographies/business units
• Define user personas and user journeys
• Work as an integral part of the client’s sales and commerce organization, towards driving efficient and effective structure pricing and discounting approach
• Work to facilitate involvement of key stakeholders and buy-in for change readiness

• A minimum of 8-10 years of progressive industry and/or consulting experience in the Energy, Automotive, , Life Sciences, High Tech, Resources or Financial Services industry
• Functional experience in Microsoft Dynamics 365 processes for B2B industries
• Hands-on experience configuring D365 for different industries (ex. Automotive, Life Science)
• Experience in delivering global B2B transformation projects
• Knowledge of M365 and exposure to Business Intelligence Tools such as Power BI
• Strong program management/ people management skills
• Proven ability to work creatively and analytically in a problem-solving environment

BONUS POINTS IF YOU HAVE:

• Certification in Microsoft Dynamics 365

WHAT WE OFFER?

• Individual support of a People Lead and a specific path of professional development, as well as the possibility of a session with a Coach.
• A wide training package (soft, technical, and language training offer, access to the e-learning platforms, Gallup test, GenAI training, possibility of co-financing courses, and certification).
• Employee Assistance Program - legal, financial, and psychological consultations.
• Accenture employees eligible for the Employee share purchase plan automatically become eligible for quarterly dividends if they own company shares.
• Paid employee referral program.
• Private medical care and life insurance.
• Access to the WorkSmile benefits platform (possibility of using a wide range of products and services, including the Multisport card).

WORKING CONDITIONS:

Employment contract (umowa o pracę) Headquarter in Warsaw.Traveling to work with prestigious clients and deliver large-scale transformational change. We deliver our work in hybrid model, remotely, in our offices but also traveling and working closely with our Clients in their offices. With all our roles, there is some in-person time for collaboration, learning and building relationships with clients, peers, leaders, and communities. That is why traveling declaration, willingness and ability to work at client locations mostly across Europe and beyond, for short or long term, is required. The work location for this role may include a mix of working remotely, onsite at a client, or in an Accenture office—depending on specific project circumstances. With all our roles, there is some in-person time for collaboration, learning, and building relationships with clients, peers, leaders, and communities. As an employer, we will be as flexible as possible to support your specific work/life needs.

WHAT WE BELIEVE:

Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law. All our leaders are committed to building a better, stronger and more durable company for future generations to create positive, long-lasting change. Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and creative, which helps us better serve our clients and our communities. Our position as partner to many of the world’s leading businesses, organizations and governments affords us both an extraordinary opportunity and a tremendous responsibility to make a difference. Sustainability is one of our greatest responsibilities, which we embed it into everything we do and for everyone we work with.

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences.All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

Please be advised that only selected candidates will be contacted.