CRM Manager- Dynamics 365 (GN SONG)

Accenture Poland; Warszawa; Hybrid; PLN 240,000 - 420,000; Full time

Benefits offered by this job

Private medical care

Life insurance

Employee referral program

Comprehensive training package

Coaching sessions

Flexible work arrangements

Job summary

Accenture Poland is seeking an experienced Microsoft Dynamics 365 CRM Manager to lead the strategy, implementation, optimization and ongoing management of Dynamics 365 CRM solutions. The role covers end-to-end deployments across sales, marketing, customer service and field service, with a strong emphasis on transformation and governance.

You will mentor CRM consultants, partner with senior leaders to drive automation opportunities, and support recruitment and development within the CRM team.

Qualifications

• 8+ years with Dynamics 365 CRM in enterprise environments.
• 3+ years managing CRM teams, programs or large transformations.
• Strong governance and change-management knowledge.

Responsibilities

• Lead end-to-end Dynamics 365 CRM implementations, enhancements and upgrades.
• Drive CRM transformation initiatives across sales, marketing, customer service and field service.
• Partner with senior stakeholders to identify opportunities for process improvement and automation.
• Advise leadership on CRM best practices and emerging technologies.
• Lead and mentor CRM consultants and analysts.
• Support recruitment, onboarding and professional development within the CRM team.

Skills

Microsoft Dynamics 365 CRM

CRM leadership

Stakeholder management

Power Platform

Job description

The Work

We are seeking an experienced Microsoft Dynamics 365 CRM Manager to lead the strategy, implementation, optimization, and ongoing management of Microsoft Dynamics 365 CRM solutions.

Responsibilities

• Lead end-to-end Dynamics 365 CRM implementations, enhancements, and upgrades.
• Drive CRM transformation initiatives across sales, marketing, customer service, and field service functions.
• Partner with senior business stakeholders to identify opportunities for process improvement and automation.
• Act as a trusted advisor to leadership on CRM best practices and emerging technologies.
• Lead and mentor CRM consultants and analysts.
• Support recruitment, onboarding, and professional development within the CRM team.

What’s in it for you?

• An opportunity to work on transformative projects with key G2000 clients
• Potential to co- create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies.
• Ability to embed responsible business into everything—from how you service your clients to how you operate as a responsible professional.
• Personalized training modules to develop your strategy&consulting acumen to grow your skills, industry knowledge and capabilities
• Opportunity to thrive in a culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization.

Here’s what you’ll need

• 8+ years of experience working with Microsoft Dynamics 365 CRM solutions.
• 3+ years of experience managing CRM teams, programs, or large transformation initiatives.
• Strong knowledge of: Dynamics 365 Sales Dynamics 365 Customer Service Dynamics 365 Marketing / Customer Insights Power Platform (Power Apps, Power Automate, Power BI) Microsoft Azure ecosystem
• Experience leading CRM implementation projects in complex enterprise environments.
• Proven ability to engage with senior stakeholders and executive leadership.
• Strong understanding of CRM best practices, governance, and change management.

Bonus points if you have

• Certification in Microsoft Dynamics 365

What we offer

• Individual support of a People Lead and a specific path of professional development, as well as the possibility of a session with a Coach.
• A wide training package (soft, technical, and language training offer, access to the e-learning platforms, Gallup test, GenAI training, possibility of co-financing courses, and certification).
• Employee Assistance Program - legal, financial, and psychological consultations.
• Accenture employees eligible for the Employee share purchase plan automatically become eligible for quarterly dividends if they own company shares.
• Paid employee referral program.
• Private medical care and life insurance.
• Access to the WorkSmile benefits platform (possibility of using a wide range of products and services, including the Multisport card).

Working conditions

• Employment contract (umowa o pracę)
• Headquarter inWarsaw.
• Traveling to work with prestigious clients and deliver large-scale transformational change. We deliver our work in hybrid model, remotely, in our offices but also traveling and working closely with our Clients in their offices. With all our roles, there is some in-person time for collaboration, learning and building relationships with clients, peers, leaders, and communities. That is why traveling declaration, willingness and ability to work at client locations mostly across Europe and beyond, for short or long term, is required.
• The work location for this role may include a mix of working remotely, onsite at a client, or in an Accenture office—depending on specific project circumstances. With all our roles, there is some in-person time for collaboration, learning, and building relationships with clients, peers, leaders, and communities. As an employer, we will be as flexible as possible to support your specific work/life needs.

What we believe

Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law.

All our leaders are committed to building a better, stronger and more durable company for future generations to create positive, long-lasting change. Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and creative, which helps us better serve our clients and our communities.

Our position as partner to many of the world’s leading businesses, organizations and governments affords us both an extraordinary opportunity and a tremendous responsibility to make a difference. Sustainability is one of our greatest responsibilities, which we embed it into everything we do and for everyone we work with.