Service Desk Analyst with Dutch

Wipro; Gdańsk; On-site; PLN 78,000 - 100,000; Full time

Benefits offered by this job

Relocation assistance

Premium medical services

Life & Disability Insurance

Social Fund benefits

Quarterly bonus

Learning platforms access

Employee Referral bonuses

Cultural events

Job summary

Wipro Limited is hiring a Service Desk Analyst with Dutch to be the first point of contact for B2B users and resolve end-user issues in line with service desk objectives.

You will provide first and second-level IT support across Windows, macOS and Linux, manage tickets in ITSM tools, and ensure response times meet SLAs while maintaining clear communication with users and contributing to knowledge base for self-service.

Qualifications

• 6 months to 2 years in a service desk or technical support role.
• Dutch language proficiency at C1 level.
• Strong troubleshooting in Windows, macOS and Linux environments.
• Knowledge of DNS, DHCP, VPN, TCP/IP networking.
• Experience with AD, Office 365 and remote desktop tools.
• Familiarity with ITIL and ITSM tools (ServiceNow, Jira, Remedy).
• Excellent verbal and written communication and strong customer service.
• Ability to work independently and manage multiple priorities.

Responsibilities

• Provide first and second-level IT support for multiple customers via mail, chat and calls.
• Diagnose, troubleshoot, and resolve hardware, software, and network issues.
• Escalate complex issues to higher-level support teams as needed.
• Log, track, and manage tickets in the ITSM tool.
• Ensure SLAs and response times are met for incident resolution and service requests.
• Maintain accurate documentation of issues and resolutions.
• Act as the first point of contact for end-users via phone, email, or chat.
• Provide clear and professional communication to users regarding issue status and resolution.
• Educate customers on best practices and self-service solutions where applicable.
• Support IT infrastructure, applications, and enterprise systems.
• Perform user account management (Active Directory, email, access controls).
• Assist in software installations, updates, and security patches.
• Identify recurring issues and suggest improvements to reduce incidents.
• Contribute to knowledge base articles and troubleshooting guides.
• Support IT policies, compliance, and security best practices.

Skills

Dutch C1

Windows troubleshooting

macOS troubleshooting

Linux troubleshooting

Active Directory

Office 365

ITIL/ITSM

Customer service

Tools

ServiceNow

Jira

Remedy

Remote Desktop

Job description

Job Title: Service Desk Analyst with Dutch

State/Province: pomorskie

Posting Start Date: 10/13/26

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

Role Purpose

The purpose of this role is to be the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro s Service Desk objectives

Key Responsibilities

• Provide first and second-level IT support for multiple customers via mail, chat and calls.
• Diagnose, troubleshoot, and resolve hardware, software, and network issues.
• Escalate complex issues to higher-level support teams as needed.
• Log, track, and manage tickets in the IT Service Management (ITSM) tool.
• Ensure SLAs and response times are met for incident resolution and service requests.
• Maintain accurate documentation of issues and resolutions.
• Act as the first point of contact for end-users via phone, email, or chat.
• Provide clear and professional communication to users regarding issue status and resolution.
• Educate customers on best practices and self-service solutions where applicable.
• Support IT infrastructure, applications, and enterprise systems.
• Perform user account management (Active Directory, email, access controls).
• Assist in software installations, updates, and security patches.
• Identify recurring issues and suggest improvements to reduce incidents.
• Contribute to knowledge base articles and troubleshooting guides.
• Support IT policies, compliance, and security best practices.

Qualifications & Skills

• 6 months - 2 years of experience in a service desk or technical support role.
• Dutch on at least C1 level
• Strong troubleshooting skills in Windows, macOS, and Linux environments.
• Knowledge of networking fundamentals (DNS, DHCP, VPN, TCP/IP).
• Experience with Active Directory, Office 365, and remote desktop tools.
• Familiarity with ITIL framework and ITSM tools (e.g., ServiceNow, Jira, Remedy).
• Excellent verbal and written communication skills.
• Strong customer service orientation and problem-solving mindset.
• Ability to work independently and manage multiple priorities.

Nice to have

• IT certifications (CompTIA A+, ITIL Foundation, Microsoft, Cisco).
• Experience working in a managed services or shared services environment.
• Familiarity with automation tools and scripting (PowerShell, Bash).

What we offer

• Flexible benefits package tailored to your needs (Multisport card, shop vouchers, etc. - via MyBenefit cafeteria)
• Premium medical services for employees and family members (Lux med)
• Life & Disability Insurance for employees and family members (Generali)
• Social Fund benefits: holiday bonuses, kindergarten allowances, Christmas bonuses etc
• Variable Pay(part of annual compensation): Quarterly bonus based on company performance.
• Co-financing for glasses
• Access to internal and external learning platforms (i.e. Udemy, WiLearn, HMM, FutureSkills)
• Employee Referral bonuses
• Relocation assistance: accommodation, travel, and other covered expenses
• Foreign language allowance, On-call allowance, Call-out allowance, morning/evening/night Shift allowance, Overtime work allowance, Business travel allowance (if applicable to the role requirements)
• Integration and cultural events for employees
• Performance based Reward and recognition programs

Mandatory Skills

Service Desk Management.Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

Wipro is an Equal Opportunity Employer. We provide consideration for all qualified applicants regardless of race, color, religion, gender, marital status, age, ethnicity, national origin, sexual orientation, political views, disability, or any other characteristic protected by law.

Wipro IT Services Poland Sp. z o.o. adheres to the Internal Reporting and Whistleblower Protection Regulations. Candidates can submit internal reports via email to [e-mail], through the Internet at www.wiproombuds.com , or by post/courier to Wipro's registered office.