Dutch-Speaking IT Service Desk Analyst

Wipro; Gdańsk; On-site; PLN 78,000 - 100,000; Full time

Benefits offered by this job

Relocation assistance

Premium medical services

Life & Disability Insurance

Social Fund benefits

Quarterly bonus

Learning platforms access

Employee Referral bonuses

Cultural events

Job summary

Wipro Limited is hiring a Service Desk Analyst with Dutch to be the first point of contact for B2B users and resolve end-user issues in line with service desk objectives.

You will provide first and second-level IT support across Windows, macOS and Linux, manage tickets in ITSM tools, and ensure response times meet SLAs while maintaining clear communication with users and contributing to knowledge base for self-service.

Qualifications

• 6 months to 2 years in a service desk or technical support role.
• Dutch language proficiency at C1 level.
• Strong troubleshooting in Windows, macOS and Linux environments.
• Knowledge of DNS, DHCP, VPN, TCP/IP networking.
• Experience with AD, Office 365 and remote desktop tools.
• Familiarity with ITIL and ITSM tools (ServiceNow, Jira, Remedy).
• Excellent verbal and written communication and strong customer service.
• Ability to work independently and manage multiple priorities.

Responsibilities

• Provide first and second-level IT support for multiple customers via mail, chat and calls.
• Diagnose, troubleshoot, and resolve hardware, software, and network issues.
• Escalate complex issues to higher-level support teams as needed.
• Log, track, and manage tickets in the ITSM tool.
• Ensure SLAs and response times are met for incident resolution and service requests.
• Maintain accurate documentation of issues and resolutions.
• Act as the first point of contact for end-users via phone, email, or chat.
• Provide clear and professional communication to users regarding issue status and resolution.
• Educate customers on best practices and self-service solutions where applicable.
• Support IT infrastructure, applications, and enterprise systems.
• Perform user account management (Active Directory, email, access controls).
• Assist in software installations, updates, and security patches.
• Identify recurring issues and suggest improvements to reduce incidents.
• Contribute to knowledge base articles and troubleshooting guides.
• Support IT policies, compliance, and security best practices.

Skills

Dutch C1

Windows troubleshooting

macOS troubleshooting

Linux troubleshooting

Active Directory

Office 365

ITIL/ITSM

Customer service

Tools

ServiceNow

Jira

Remedy

Remote Desktop

Job description

Wipro Limited is hiring a Service Desk Analyst with Dutch to be the first point of contact for B2B users and resolve end-user issues in line with service desk objectives.

You will provide first and second-level IT support across Windows, macOS and Linux, manage tickets in ITSM tools, and ensure response times meet SLAs while maintaining clear communication with users and contributing to knowledge base for self-service.