Dutch HR Services Administrator – First-Line Support

Sonova Group; Warszawa; Hybrid; PLN 50,000 - 90,000; Full time

Benefits offered by this job

Flexible hybrid working model

Training opportunities

Individual development plans

Job summary

Sonova Group, a leading hearing health company, is seeking an HR Services Administrator (with Dutch) to provide first-level HR support and maintain data integrity.

You will handle inquiries from employees and line managers, perform routine transactions using documented processes, and escalate complex issues as needed.

The role offers a flexible hybrid work setup, training opportunities, and clear development plans to grow within a global, inclusive organization.

Qualifications

• Commercial training completed.
• 1-2 years of HR experience.
• Administrative support and HR operations.
• Strong organizational and prioritization skills.
• Attention to detail and accuracy.
• Reliability and resilience.
• Ability to work independently and self-manage.
• Flexibility and openness to change.
• Team collaboration and teamwork.
• Customer and service orientation.
• Quality-focused mindset.
• Proficiency in MS Office.
• Very good Dutch & English language skills.

Responsibilities

• First level support for employees and line managers in HR related inquiries.
• Answering internal inquiries.
• Responding to inquiries and performing transactions using documented processes and policies (through Inquiry System).
• Escalating issues to second level support or triages inquiries to the appropriate queue.
• Inputting basic employee data into the HRIS System database and documenting activities as requested.
• Generate basic reports and performance measurements; review documents and reports related to employee records in HR processes and verify their accuracy.
• Support in various coordinative tasks for HR.
• Collaboration and support in various HR processes and process optimizations.

Skills

MS Office

Dutch language skills

English language skills

Customer service

Attention to detail

Organizational skills

Team collaboration

Self-management

Education

Commercial training completed

Tools

HRIS System

Inquiry System

Job description

Sonova Group, a leading hearing health company, is seeking an HR Services Administrator (with Dutch) to provide first-level HR support and maintain data integrity.

You will handle inquiries from employees and line managers, perform routine transactions using documented processes, and escalate complex issues as needed.

The role offers a flexible hybrid work setup, training opportunities, and clear development plans to grow within a global, inclusive organization.