Distribution Service Engineer - Poland

Sungrow Europe; Województwo mazowieckie; On-site; PLN 120,000 - 200,000; Full time

Job summary

Sungrow Europe is seeking a Distribution Service Engineer for Poland who blends technical know-how with strong customer service. You will own regional service tickets, coordinate partners, and ensure timely resolution while maintaining clear communication with distributors and installers on-site and remotely.

You will troubleshoot issues, contribute to service process improvements, and travel within Poland as needed to support customers and training sessions, while using CRM/ticketing tools to

Qualifications

• Technical degree in a relevant field (electrical/electronics/energy/automation).
• Experience in technical service or field service is valuable.
• Strong verbal and written communication with customers and partners.
• Willingness to travel within Poland and work remotely when needed.

Responsibilities

• Own regional service tickets and coordinate resolution with customers.
• Support service partners during regional activities and approvals.
• Contribute to testing, feedback, and process improvements with the Service Platform.
• Act as single point of contact for distributors and installers across Poland.
• Deliver customer training and practical service guidance.
• Coordinate internal teams on spare-parts logistics and major incidents.

Skills

Troubleshooting

Customer communication

Ticketing & CRM

Multi-stakeholder coordination

Education

Electrical/electronics/energy engineering degree

Tools

CRM systems

Ticketing systems

Job description

Your mission

Cześć and a warm welcome from all of us here at Sungrow! We’re looking for a Distribution Service Engineer - Poland who enjoys being close to customers, solving technical service topics, and making sure issues move from question to solution smoothly.

You’ll Become An Important Point Of Connection Between Our Customers, Service Partners, And Internal Teams In Poland. Curious What That Looks Like In Practice? Let’s Dive Right In

• Take ownership of assigned regional customer tickets, coordinating their handling and supporting efficient resolution of service requests.
• Support the approval and coordination of service partners involved in regional customer service activities.
• Contribute to system testing, issue feedback, and service process optimization, working closely with the Service Platform team and relevant CRM processes.
• Act as a single point of contact for key customers, including distributors and installers, supporting service issues and maintaining clear customer communication through online channels and on-site visits.
• Deliver customer training and practical service guidance to help customers and partners work effectively with our solutions.
• Coordinate internally across departments on spare-parts logistics, service issues, and major incidents affecting assigned customers.

Your profile

Role

All right, that sounds like quite a mix of technology, customer interaction, and hands-on problem solving, doesn’t it? To feel at home in this role and make an impact for the long run, your background could look something like this:

• Technical education or degree in electrical engineering, electronics, energy engineering, automation, or a comparable technical field.
• Experience in technical service, after-sales support, field service, distribution service, or another customer-facing technical role is highly valuable.
• Comfortable troubleshooting technical issues and coordinating their resolution with customers, service partners, and internal stakeholders.
• Confident using ticketing and CRM systems to document cases, track progress, and provide structured feedback.
• Strong customer communication skills, with the confidence to support distributors and installers both remotely and during on-site visits.
• Polish C1 and English B2 or higher, enabling smooth communication with local customers and international colleagues.
• Well-organized and comfortable managing several customer cases while keeping priorities and major incidents clearly in focus.
• Willingness to travel within Poland when customer support, training, or on-site service activities require it.

About Us

We are a green tech company with young creative minds.

We are fighting every day to make our mission happen - Clean Power for All!

With 870+GW of clean power presently installed worldwide, we are on the road to success!

Welcome at Sungrow

Founded in 1997 by University Professor Cao Renxian, Sungrow is a leader in the research and development of solar inverters with the largest dedicated R&D team in the industry and a broad product portfolio offering PV inverter solutions and energy storage systems for utility-scale, commercial & industrial, and residential applications, as well as internationally recognized floating PV plant solutions, NEV driving solutions, EV charging solutions and renewable hydrogen production systems.

Want to know more? Check out what working with us is like!