Customer Success Manager - Poland

Sungrow Europe; Województwo mazowieckie; On-site; PLN 120,000 - 180,000; Full time

Job summary

Sungrow Europe is seeking a Customer Success Manager for Poland to bridge technical sales and partner success. You will support and grow our C&I and Residential PV business by combining technical knowledge with strong relationships, guiding partners from design to deployment.

The role requires a technical background, fluency in Polish and English, and willingness to travel within Poland to meet customers, run workshops, and train partners. Join a green tech leader driving Clean Power for All.

Qualifications

• Degree or comparable technical background in electrical engineering, renewable energy, energy systems, electronics, or related field.
• Experience in technical sales, pre-sales, solution engineering, partner success, customer success, or technical account management (ideally in solar PV, energy storage, electrical equipment, or power electronics).
• Good understanding of solar PV systems and inverter technology, with knowledge of Residential and/or C&I applications; energy storage experience is a strong plus.
• Strong communication and relationship-building skills, with ability to explain technical concepts to both technical and commercially focused partners.
• Proactive, customer-focused mindset with ability to identify partner needs, solve problems, and turn technical expertise into long-term customer value.
• Polish C1 and English B2 or higher, with willingness to travel within Poland for customer meetings, partner visits, workshops, and training activities.

Responsibilities

• Act as a trusted technical and commercial partner for customers, distributors, installers, and other relevant partners across our C&I and Residential PV business.
• Support partners with solution design, product selection, technical consultations, and pre-sales guidance, helping identify the right Sungrow solutions for their applications.
• Develop strong, long-term partner relationships by understanding business needs, following up on technical and commercial topics, and proactively identifying opportunities for further cooperation.
• Enable partners through product presentations, technical training, workshops, and knowledge sharing, helping them confidently position and work with our solutions.
• Gather structured feedback on products, technical requirements, market trends, and competitor solutions, sharing relevant insights with our product, sales, service, and technical teams.
• Work closely with sales, service, product, marketing, and distribution colleagues to create a smooth partner journey from the first technical discussion through implementation and ongoing cooperation.

Skills

Technical sales

Pre-sales

Solution engineering

Partner success

Customer success

Technical account management

Solar PV knowledge

Inverter technology

Energy storage

Communication

Polish (C1)

English (B2)

Travel willingness

Education

Electrical engineering or related field

Job description

Your mission

Hello and a warm welcome from all of us here at Sungrow!

Hello and a warm welcome from all of us here at Sungrow! We’re looking for a Customer Success Manager - Poland to support and grow our C&I and Residential business by combining technical expertise with strong partner relationships. Sitting between technical sales and partner success, you’ll help our customers and partners choose the right solutions, build confidence in our technology, and turn great technical support into long-term business success. Curious what that looks like in practice? Let’s dive right in:

• Act as a trusted technical and commercial partner for customers, distributors, installers, and other relevant partners across our C&I and Residential PV business.
• Support partners with solution design, product selection, technical consultations, and pre-sales guidance, helping identify the right Sungrow solutions for their applications.
• Develop strong, long-term partner relationships by understanding business needs, following up on technical and commercial topics, and proactively identifying opportunities for further cooperation.
• Enable partners through product presentations, technical training, workshops, and knowledge sharing, helping them confidently position and work with our solutions.
• Gather structured feedback on products, technical requirements, market trends, and competitor solutions, sharing relevant insights with our product, sales, service, and technical teams.
• Work closely with sales, service, product, marketing, and distribution colleagues to create a smooth partner journey from the first technical discussion through implementation and ongoing cooperation.

Your profile

All right, that was an interesting mixture, wasn’t it? This isn’t a purely commercial sales position, nor is it a purely technical engineering role. We’re looking for someone who enjoys being where technology, partners, and business meet.

• A degree or comparable technical background in electrical engineering, renewable energy, energy systems, electronics, or a related field would be highly valuable.
• Experience in technical sales, pre-sales, solution engineering, partner success, customer success, or technical account management, ideally within solar PV, energy storage, electrical equipment, or power electronics.
• Good understanding of solar PV systems and inverter technology, with knowledge of Residential and/or C&I applications; experience with energy storage solutions is a strong plus.
• Strong communication and relationship-building skills, with the ability to explain technical concepts clearly to both technical and commercially focused partners.
• A proactive, customer-focused mindset with the ability to identify partner needs, solve problems, and turn technical expertise into long-term customer value.
• Polish C1 and English B2 or higher, with willingness to travel within Poland for customer meetings, partner visits, workshops, and training activities.

About Us

We are a green tech company with young creative minds. We are fighting every day to make our mission happen – Clean Power for All! With 870+GW of clean power presently installed worldwide, we are on the road to success! Welcome at Sungrow Founded in 1997 by University Professor Cao Renxian, Sungrow is a leader in the research and development of solar inverters with the largest dedicated R&D team in the industry and a broad product portfolio offering PV inverter solutions and energy storage systems for utility-scale, commercial & industrial, and residential applications, as well as internationally recognized floating PV plant solutions, NEV driving solutions, EV charging solutions and renewable hydrogen production systems. Want to know more? Check out what working with us is like!