Claims Services Processing Analyst with Spanish

Aon plc; Kraków; Hybrid; PLN 100,000 - 156,000; Full time

Job summary

Aon is seeking a Claims Services Processing Analyst with Spanish in Kraków. You will manage the FNOL lifecycle, register new claims, assess coverage, and ensure accurate documentation while upholding quality standards.

The role emphasizes process improvements, cross-border collaboration, and daily use of English and Spanish in a hybrid work model. Strong attention to detail and analytical skills are essential.

Qualifications

• experience in insurance claims handling or strong motivation to develop in claims
• good knowledge of the insurance market
• basic understanding of insurance products
• very good MS Office knowledge (Excel)
• ability to analyse cases and processes and identify areas for improvement

Responsibilities

• Handle the FNOL (First Notice of Loss) process of the claim
• Registration and setup of new claims in internal systems
• Verify and analyze claim documentation (policies, endorsements, invoices, medical/expert reports)
• Assess coverage in line with policy terms and guidelines (within granted authority)
• Handle queries from clients regarding claim status and next steps
• Ensure claim files are complete, accurate and properly documented
• Ensure compliance with procedures and service levels
• Participate in projects to improve and automate claims processes
• Support transition and migration of new claims processes
• Propose process or system improvements to the team manager
• Conduct trainings for new joiners and support colleagues
• Keep process documentation up to date
• Suggest and implement changes to tools and documentation
• Participate in problem solving
• Work closely with team to meet deadlines and standards

Skills

Insurance claims

MS Excel

Analytical thinking

Time management

Attention to detail

Spanish

English

Communication

Problem solving

Tools

MS Office Suite

Job description

Claims Services Processing Analyst with Spanish

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

• Handling the FNOL ( First Notice of Loss ) process of the claim
• registration and set‑up of new claims in internal systems
• verification and analysis of claim documentation (policies, endorsements, invoices, medical / expert reports, correspondence)
• assessment of coverage in line with policy terms and conditions and internal guidelines (within granted authority)
• handling queries from clients and stakeholders regarding claim status and next steps
• ensuring that all claim files are complete, accurate and properly documented in the system
• ensuring compliance with internal procedures, quality standards and service level agreements
• participating in projects aimed at improving and automating claims processes
• participating in transition and migration of new claims processes to the team
• proposing process and/or system improvements to the team manager
• conducting trainings for new joiners as well as support of less experienced colleagues
• ensuring process documentation is up to date
• suggesting and implementing changes to tools and documentations needed to support effective service delivery
• participating actively in problem solving
• working closely with team and stakeholder to ensure that all work is carried out in a timely manner and to a high standard

How this opportunity is different

This role offers full end‑to‑end ownership of FNOL claims process, exposure across multiple business lines, and work on complex cases. It goes beyond operations by involving process improvements and transformation projects, with a real impact on how the team works. It also has a strong international focus, requiring daily use of Spanish and English.

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Skills and experience that will lead to success

• experience in insurance claims handling or strong motivation to develop in claims (travel, property, liability, motor or other lines of business)
• good knowledge of the insurance market and basic understanding of insurance products
• very good knowledge of MS Office (especially Excel)
• ability to analyse cases and processes and identify areas for improvement
• ability to identify and appropriately respond to operational and claim‑related risks
• excellent attention to detail is a must
• strong analytical skills and ability to think creatively when solving claim issues
• English – level B2
• Spanish – level C1
• ability to adapt communication style to different stakeholders (clients, insurers, internal teams)
• very good time management and organizational skills
• understanding and applying appropriate communication style
• ability to meet tight deadlines under time pressure
• ability to prioritize tasks according to volumes
• strong work ethic

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