Dispute Analyst with French

Medtronic; Warszawa; On-site; PLN 78,000 - 116,000; Full time

Benefits offered by this job

Short-term incentive plan (MIP)

Job summary

Medtronic is a global healthcare technology leader with a mission to alleviate pain, restore health, and extend life. This role supports dispute resolution, KPI reporting, and cross-country coordination within a Shared Services environment.

The candidate will work in Poland, primarily in Customer Care Operations, using MS Office tools to analyze data and improve processes. A proactive, detail-oriented team player is essential for success.

Qualifications

• Spoken and written English at least B2 level and French at least B1 level.
• Able to work under time constraints.
• Minimum of 1 year of relevant experience in Customer Care Operations Departments.
• Comfortable with MS Office – Outlook, Excel.
• Proactive and investigative mindset with attention to detail and strong analytical skills.
• Team-player who can work independently on moderately complex projects.

Responsibilities

• Support in resolving disputes related to pricing, invoicing, delivery, etc., including documents for settlement of orders.
• Measure and report on service level compliance with internal customers.
• Generate and publish price dispute KPI reports monthly or as needed.
• Review existing dispute resolution processes and propose improvements while following policies.
• Communicate regularly with national and regional contacts regarding process changes.

Skills

English (B2)

French (B1)

Time constraints

Customer Care Ops

MS Office

Proactive mindset

Team player

Tools

MS Office - Outlook, Excel

Job description

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life

Medtronic is focused on collaborating with stakeholders around the world to take healthcare Further, Together. At Medtronic, we value what makes you unique. Be part of a company that thinks differently to solve problems, make progress and deliver meaningful innovations. At Medtronic, we value what makes you unique. Be part of a company that thinks differently to solve problems, make progress and deliver meaningful innovations.

Responsibilities may include the following and other duties may be assigned:

• Support in resolving different types of disputes (related to pricing, invoicing, delivery, etc.), including the preparation of necessary documents required for the settlement of orders that are incorrectly priced, as well as invoices disputed by customers due to data discrepancies

• Measuring and reporting compliance of your department's service level agreement with internal customers

• Generating and publishing agreed price dispute KPI reports for each country and business unit monthly or as often as deemed necessary

• Reviewing existing dispute resolution processes and making recommendations to improve efficiency and accuracy, while adhering to company policies

• Communicating regularly with national and regional contacts for information and/or changes related to the process

Required Knowledge and Experience:

• Spoken and written proficiency in English (minimum B2 level) and in French (minimum B1 level)

• Able to work with under time constraints

• Minimum of 1 year of relevant experience in Customer Care Operations Departments

• Comfortable with M.S. Office – Outlook, Excel

• Proactive and investigative mindset as well as a high level of attention to detail and strong analytical skills

• Team-player who at the same time work independently on moderately complex projects with general supervision

Experience within a Shared Services Environment or Customer Care or/and with Accounting / Cash Collection and Excel knowledge are desirable.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package

A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

Pay range / Rango salarial / Intervalo salarial /Fascia retributiva / Tranche de salaire / Gehaltsband / Salaribereik: Poland: 77,600.00 PLN - 116,400.00 PLN |

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.

Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people.

We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

We change lives

Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That’s who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives.

We build extraordinary solutions as one team

With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough.

This life-changing career is yours to engineer

• Build a better future, amplifying your impact on the causes that matter to you and the world

• Grow a career reflective of your passion and abilities

• Connect to a dynamic and inclusive culture that welcomes the challenge of life-long learning

These commitments set our team apart from the rest:

Experiences that put people first

Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career-building resources you need.

Life-transforming technologies

No matter your role, you contribute to technologies that transform lives. What we build empowers patients to live life on their terms.

Better outcomes for our world

Here, it’s about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls.

Insight-driven care

Fresh viewpoints. Cutting-edge AI, data, and automation. You're shaping the future of healthcare technology and defining the next generation of breakthroughs in care

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.

For sales reps and other patient facing field employees, going into a healthcare settingis considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support.

This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here (https://www.e-verify.gov/employees) .

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