Digital Transformation Programme Manager

LA International; Polska; Remote; PLN 180,000 - 300,000; Full time

Job summary

LA International is seeking an experienced Digital Transformation Programme Manager to lead a large-scale service transition and transformation programme. This B2B contract role is initially through the end of March 2027, with a good possibility of extensions.

The position is remote with candidates based in Poland and travel to the Netherlands for the kick-off and periodic visits thereafter. Candidates should have extensive leadership experience in complex delivery environments and be fluent in

Qualifications

• 10-15+ years of experience in Programme Management, Transformation Management, or Large-Scale Service Delivery.
• Proven experience leading complex digital transformation, service transition, or first-of-kind programmes.
• Experience managing managers and senior delivery leads within matrixed environments.
• Strong governance, risk management, escalation management, and decision-making capabilities.
• Strong stakeholder management skills, including engagement with senior leadership and executive teams.
• Strong ITIL and Service Management expertise.
• Ability to leverage current Generative AI technologies in day-to-day business activities.
• Excellent written and verbal communication skills in English.

Responsibilities

• Lead end-to-end transformation programmes from solution commitment through operational handover and stabilization.
• Drive alignment between solution design, build, transition, operational readiness, and business outcomes.
• Establish and manage programme governance, readiness reviews, risks, dependencies, and executive reporting.
• Drive issue resolution, decision-making, and accountability across multiple workstreams.
• Act as the primary interface for business, delivery, client, and executive stakeholders.
• Ensure delivered capabilities are operationally ready, adopted, and performing successfully before transition into ongoing operations.
• Lead effectively in complex, high-risk environments where multiple activities are delivered in parallel.

Skills

Programme management

Transformation management

Large-scale delivery

Governance & risk

Stakeholder management

ITIL & service mgmt

Generative AI

English communication

ServiceNow

Tools

ServiceNow

Job description

Our client is seeking an experienced Digital Transformation Programme Manager to lead a large-scale service transition and transformation programme.

This is a B2B contract role intially until the end of March 2027 with good possibility of extensions.

The role is remote but candidates need to be based in Poland, with travel to client site in the Netherlands for the kick‑off and subsequent travel as requested (probably once a month, & Expenses will be reimbursed).

Key responsibilities:

• Lead end-to-end transformation programmes from solution commitment through operational handover and stabilization.
• Drive alignment between solution design, build, transition, operational readiness, and business outcomes.
• Establish and manage programme governance, readiness reviews, risks, dependencies, and executive reporting.
• Drive issue resolution, decision‑making, and accountability across multiple workstreams.
• Act as the primary interface for business, delivery, client, and executive stakeholders.
• Ensure delivered capabilities are operationally ready, adopted, and performing successfully before transition into ongoing operations.
• Lead effectively in complex, high‑risk environments where multiple activities are delivered in parallel.

Required Skills & Experience:

• 10-15+ years of experience in Programme Management, Transformation Management, or Large-Scale Service Delivery.
• Proven experience leading complex digital transformation, service transition, or first-of‑kind programmes.
• Experience managing managers and senior delivery leads within matrixed environments.
• Strong governance, risk management, escalation management, and decision‑making capabilities.
• Strong stakeholder management skills, including engagement with senior leadership and executive teams.
• Strong ITIL and Service Management expertise.
• Ability to leverage current Generative AI technologies in day-to-day business activities.
• Excellent written and verbal communication skills in English.

Preferred experience:

• ServiceNow transformation programmes.
• Service Desk transformation initiatives.
• AIOps, Digital Workplace, or integrated service delivery environments.
• Organizational Change Management (OCM) and adoption strategies.
• Quality assurance, testing leadership, or solution architecture experience.
• Experience embedding AI or automation into delivery and service environments.