Support Engineer (Shift-Based incl. Evening/Night Rotations)

your Jared; Województwo pomorskie; Hybrid; PLN 60,000 - 96,000; Full time

Benefits offered by this job

Health insurance

Multisport

Shopping vouchers

Stock purchase plan

Career development

English classes

Remote work within Poland

Job summary

Your Jared in Gdańsk, Poland is looking for a Support Engineer to provide end-user support for multiple clients across Europe and globally, acting as the single point of contact for user requests and incidents. The role includes triage, escalation, and proactive knowledge base updates in a fast-paced environment.

Hybrid by design with remote work options within Poland; opportunities to work abroad for up to 60 days; career development programs, mentoring, and wellbeing initiatives.

Qualifications

• Fluent in English (B2 or higher).
• Strong analytical and research skills.
• Able to work well in a team and handle high-stress situations.
• Ready for non-standard shifts (weekends/holidays/evenings/night shifts).

Responsibilities

• Register, classify and perform initial triage of tickets.
• Resolve or escalate tickets to higher support levels as needed.
• Process alerts, emails, and phone calls.
• Monitor and support application health checks.
• Identify gaps in the knowledge base and update it.
• Assist with reporting and quality checks of tickets.
• Analyze tickets and participate in support process reviews.
• Attend internal team meetings.

Skills

English proficiency

Analytical skills

Team collaboration

Job description

# Support Engineer (Shift-Based incl. Evening/Night Rotations)Gdańsk, GD, PolandRemoteplvia direct// Job TypeFull Time// SalaryNot disclosed// Posted3 days ago// Work Moderemote## About the RoleQuick Facts Support Specialist providing end-user support to multiple clients across Europe and globally Single point of contact for user requests and queries related to supported applications and systems Analysis, diagnosis, and resolution of tickets/incidents using ITIL best practices Description Provide end-user support for supported applications and systems as the single point of contact for user requests and queries. Undertake analysis, diagnosis, and resolution of tickets/incidents ranging from straightforward questions to more complex technical issues. Perform initial processing of service requests, proactive communication with businesses, and knowledge base updates. Responsibilities Register, classify, and perform initial triage of tickets Resolve or escalate tickets to higher support levels as necessary Process alerts, emails, and phone calls Monitor and support application health checks Identify and further escalate gaps in the Knowledge Base; update it Assist with reporting and tickets quality check Analyze tickets Participate in support process reviews Attend internal team meetings Requirements Fluent in English (B2 or higher), excellent verbal and written skills, strong phone etiquette Strong analytical and research skills; proactive approach Ability to work effectively in a team and think collaboratively Strong sense of personal responsibility and accountability; high stress resistance; adaptability Intermediate or higher knowledge of MS Windows and Office Suite Readiness to work non-standard shifts (weekends, holidays, mornings/evenings/nights) Benefits Supportive team and agile, startup-like culture Hybrid by design; opportunity to work remotely within Poland Chance to work abroad for up to 60 days annually Business-driven relocation opportunities Career development programs; thought leadership; mentoring; soft skills and well-being programs Certifications (Anthropic, Gemini, GCP, Azure, AWS) English classes Stable pay Participation in Employee Stock Purchase Plan with a 15% discount Benefits package (health insurance, multisport, shopping vouchers) Referral bonuses up to $2,000 Offices with entertainment and relaxation zones; table tennis and football; free snacks, coffee and more Corporate, social and well-being events