Deskside Support Engineer

SmartField Tech; Województwo łódzkie; Presencial; PLN 50.000 - 80.000; Jornada completa

Descripción de la vacante

SmartField Tech is seeking skilled DSS / EUC L1 Support Engineers for an on-site IT support opportunity in Kunto, Poland. The role involves deskside support, troubleshooting Windows and peripherals, and assisting users with login and connectivity issues.

The on-site position requires strong customer service, familiarity with ITSM systems, and the ability to resolve issues efficiently in a fast-paced environment. Based in Poland with on-site duties in multiple locations.

Formación

• Experience in DSS, EUC, deskside or desktop support.
• Good knowledge of Windows OS troubleshooting.
• Hands-on experience with laptops, desktops and peripherals.
• Basic networking and connectivity troubleshooting.
• Familiarity with ITSM or ticketing systems.
• Strong communication and customer service skills.
• Ability to work on-site and resolve issues efficiently.

Responsabilidades

• Provide first-line deskside and end-user IT support.
• Troubleshoot desktop, laptop, hardware and software issues.
• Support Windows operating systems and enterprise applications.
• Assist users with login, access and basic connectivity issues.
• Install, configure and replace IT equipment and peripherals.
• Support printers, monitors, docking stations and other devices.
• Log, update and manage incidents and service requests.
• Troubleshoot basic network and connectivity problems.
• Escalate complex issues to L2/L3 support teams.
• Maintain accurate ticket records and follow SLA requirements.
• Deliver professional, customer-focused technical support.

Conocimientos

Desk-side support

Windows OS troubleshooting

Hardware & peripherals

Basic networking

ITSM / ticketing

Customer service

On-site problem solving

Herramientas

ITSM Software

Descripción del empleo

SmartField Tech is urgently looking for skilled DSS / EUC L1 Support Engineers for an on-site IT support opportunity in Kunto, Poland.

Location

Location: Kunto, Poland and Warsaw Poland

Key Responsibilities

• Provide first-line deskside and end-user IT support.
• Troubleshoot desktop, laptop, hardware and software issues.
• Support Windows operating systems and enterprise applications.
• Assist users with login, access and basic connectivity issues.
• Install, configure and replace IT equipment and peripherals.
• Support printers, monitors, docking stations and other devices.
• Log, update and manage incidents and service requests.
• Troubleshoot basic network and connectivity problems.
• Escalate complex issues to L2/L3 support teams.
• Maintain accurate ticket records and follow SLA requirements.
• Deliver professional, customer-focused technical support.

Key Requirements

• Experience in DSS, EUC, deskside or desktop support.
• Good knowledge of Windows OS troubleshooting.
• Hands‑on experience with laptops, desktops and peripherals.
• Basic networking and connectivity troubleshooting.
• Familiarity with ITSM or ticketing systems.
• Strong communication and customer service skills.
• Ability to work on-site and resolve issues efficiently.