Data Platform Customer Success Engineer

Veeam; Poland; Remote; PLN 140,000 - 210,000; Full time

Benefits offered by this job

26 paid days off annually

Global VeeaMe Days

Paid parental leave

Comprehensive health plan

Pension contribution

Meal allowance PLN 450

Multisport card

Therapy & legal/financial advice

Job summary

Veeam is seeking a Customer Success Engineer in Poland to own onboarding, adoption, and outcomes for the Veeam Data Platform. You’ll drive DR&R expertise, conduct recovery simulations, and report quarterly resilience metrics to maximize customer value.

You will collaborate with Sales, CS leadership, and executive stakeholders (CISO/CIO), shaping adoption roadmaps and renewal strategies while ensuring long-term ARR growth across 5–50 named accounts with $100K+ ARR.

Qualifications

• 5+ years in customer-facing engineering roles focused on data backup and recovery.
• Advanced level of English; additional languages are a plus.
• VMCE certification is required; cloud certifications are advantageous.

Responsibilities

• Onboard customers, drive adoption, and optimize outcomes across the Veeam Data Platform.
• Identify churn risk, migrations, and upsell opportunities with DR&R expertise.
• Lead recovery simulations and quarterly resilience reporting for measurable value.
• Engage with CISO/CIO and executives to align roadmaps and renewals.

Skills

Customer-facing engineering

Executive stakeholder engagement

Cross-functional collaboration

English proficiency

DR&R expertise

Education

VMCE certification

AWS Solutions Architect (Associate/Professional)

Microsoft Azure Administrator or Solutions Architect Expert

Job description

Veeam is seeking a Customer Success Engineer in Poland to own onboarding, adoption, and outcomes for the Veeam Data Platform. You’ll drive DR&R expertise, conduct recovery simulations, and report quarterly resilience metrics to maximize customer value.

You will collaborate with Sales, CS leadership, and executive stakeholders (CISO/CIO), shaping adoption roadmaps and renewal strategies while ensuring long-term ARR growth across 5–50 named accounts with $100K+ ARR.