Customer Success Engineer: Data Protection & Adoption

Veeam Software; Poland; On-site; PLN 180,000 - 360,000; Full time

Benefits offered by this job

26 paid days off

Parental leave

Medical insurance

Pension plan

Meal allowance 450 PLN

MultiSport card

Therapy sessions

Job summary

Veeam Software Poland is seeking a technically adept, customer‑facing engineer responsible for maximizing customer success across the Veeam Data Platform. You will configure accounts, customize backup policies, and guide onboarding and adoption for enterprise customers.

You will lead strategic discussions with CISO/CIO stakeholders, perform recovery simulations, and deliver quarterly resilience reports while aligning product adoption with business outcomes.

Qualifications

• 5+ years in customer-facing engineering roles focusing on data backup and recovery.
• Advanced level of English and German language.
• Hands-on expertise across operating systems, virtualization, storage, scripting/automation, cloud platforms, and DR/R best practices.
• Proven ability to translate business outcomes into technical adoption roadmaps and measurable value.

Responsibilities

• Configure customer accounts and tailor backup policies.
• Facilitate onboarding and guide stakeholders.
• Walk through admin portals and explain support channels.
• Identify migration opportunities and run recovery simulations.
• Deliver resilience reports and track improvement with the DRMM model.
• Engage with CISO/CIO stakeholders with clear risk and opportunity updates.
• Collaborate on campaigns to drive adoption and ARR growth.

Skills

Customer-facing engineering

English language

German language

DR/IT resilience

Executive stakeholder engagement

Cross-functional collaboration

Education

VMCE certification

AWS Solutions Architect

Azure Administrator/Solution Architect

Job description

Veeam Software Poland is seeking a technically adept, customer‑facing engineer responsible for maximizing customer success across the Veeam Data Platform. You will configure accounts, customize backup policies, and guide onboarding and adoption for enterprise customers.

You will lead strategic discussions with CISO/CIO stakeholders, perform recovery simulations, and deliver quarterly resilience reports while aligning product adoption with business outcomes.