Customer Success Engineer with German at Veeam Software

Veeam Software; Poland; On-site; PLN 180,000 - 360,000; Full time

Benefits offered by this job

26 paid days off

Parental leave

Medical insurance

Pension plan

Meal allowance 450 PLN

MultiSport card

Therapy sessions

Job summary

Veeam Software Poland is seeking a technically adept, customer‑facing engineer responsible for maximizing customer success across the Veeam Data Platform. You will configure accounts, customize backup policies, and guide onboarding and adoption for enterprise customers.

You will lead strategic discussions with CISO/CIO stakeholders, perform recovery simulations, and deliver quarterly resilience reports while aligning product adoption with business outcomes.

Qualifications

• 5+ years in customer-facing engineering roles focusing on data backup and recovery.
• Advanced level of English and German language.
• Hands-on expertise across operating systems, virtualization, storage, scripting/automation, cloud platforms, and DR/R best practices.
• Proven ability to translate business outcomes into technical adoption roadmaps and measurable value.

Responsibilities

• Configure customer accounts and tailor backup policies.
• Facilitate onboarding and guide stakeholders.
• Walk through admin portals and explain support channels.
• Identify migration opportunities and run recovery simulations.
• Deliver resilience reports and track improvement with the DRMM model.
• Engage with CISO/CIO stakeholders with clear risk and opportunity updates.
• Collaborate on campaigns to drive adoption and ARR growth.

Skills

Customer-facing engineering

English language

German language

DR/IT resilience

Executive stakeholder engagement

Cross-functional collaboration

Education

VMCE certification

AWS Solutions Architect

Azure Administrator/Solution Architect

Job description

About the Role

The ideal candidate will be naturally collaborative, articulate, extremely organized, have a solid technical understanding of Veeam products, and motivated by maximizing customer success and outcomes. Soft skills combined with technical skills are key in this role.

What You’ll Do

• Configure customer accounts
• customize backup policies and storage
• facilitate onboarding
• orient stakeholders
• walk through admin portals
• introduce support channels
• Identify migration opportunities
• analyze usage and environment
• conduct success planning and strategy sessions
• align business outcomes with product adoption
• Conduct assessments
• build protection plans
• recommend software products and architectures across the Veeam Data Platform
• Run recovery simulations
• apply the Veeam Data Resilience Maturity Model (DRMM) to track and report resilience posture
• deliver quarterly resilience reports
• Monitor signals to detect churn risk early
• define mitigation plans
• partner on renewal strategy with actionable technical insights
• Build business cases
• define TCO
• articulate value propositions for expansion
• schedule checkpoint reviews with stakeholders
• Engage CISO/CIO stakeholders with clear risk, status, and opportunity updates
• support context for executive discussions and roadmap alignment
• Collaborate on marketing-informed campaigns and plays to drive adoption and expansion
• Operate with a long-term account assignment model tied to ARR and growth potential, typically covering 5–50 Enterprise and Commercial-Named accounts with $100K+ ARR
• Own the technical success plan and adoption roadmap
• influence pricing, commercial terms, and renewal terms in partnership with Sales and CS leadership

What You’ll Bring

• 5+ years in customer-facing engineering roles focused on data backup and recovery (e.g., Technical Consulting, Pre-Sales SE, Technical Account Manager); this is a mid-level role
• Advanced level of English and German language
• Hands-on expertise across operating systems, virtualization, storage, scripting/automation, cloud platforms, and DR\&R best practices
• Strong experience designing and executing protection plans, migrations, and recovery simulations; familiarity with Veeam platform capabilities is a plus
• VMCE certification required (may be completed post-hire within an agreed timeframe)
• Preferred industry certifications: AWS Solutions Architect (Associate/Professional), Microsoft Azure Administrator or Solutions Architect Expert
• Proven ability to translate business outcomes into technical adoption roadmaps and measurable value
• Executive stakeholder engagement skills (CISO/CIO) with the ability to synthesize technical, business, and risk signals into clear recommendations
• Excellent communication, cross-functional collaboration, and stakeholder management skills

What You’ll Get

• 26 paid days off annually, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
• Paid parental, maternity, and paternity leave
• Fully covered family medical plan, dental, rehab, and vaccinations
• Life, critical illness, and disability insurance
• Employer pension contribution via PPK
• Monthly Edenred allowance of 450 PLN for meals
• MultiSport card fully covered by Veeam, giving access to sports facilities nationwide
• Up to 12 free therapy sessions annually, plus legal and financial advice
• Opportunities to learn and grow through on-demand libraries (Eurostaffs Learning, O'Reilly), mentoring, workshops and learning events like our annual Global Day of Learning

Important Notes

Please note: If an applicant is permanently located outside of Poland, Veeam reserves the right to decline the application for this position.

Equal Opportunity Statement

Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law.