Danish-Speaking Support Specialist — Relocate to Sofia

Mercier Consultancy Group; Poland; On-site; PLN 172,000 - 271,000; Full time

Benefits offered by this job

Competitive salary

Fully paid training

Health insurance

Relocation package

Monthly bonus

Job summary

Mercier Consultancy Group in Sofia, Bulgaria, is seeking a Danish Speaking Support Specialist to deliver high-quality technical and functional assistance to customers. This on-site role offers career growth and relocation support.

You will handle inquiries via phone, email, and chat, collaborate with internal teams, and maintain precise customer records while embracing ongoing training on our products and support protocols.

Qualifications

• Native or fluent Danish (spoken and written) is mandatory.
• EU passport valid for relocation to Bulgaria.
• Experience in customer support is an advantage.
• Strong communication and problem-solving skills.
• Willingness to relocate and work onsite in Sofia.

Responsibilities

• Provide high-quality technical and functional assistance to customers via phone, email, and chat.
• Document, track, and resolve customer inquiries with precision and a professional tone.
• Collaborate with internal departments to facilitate efficient resolution of complex support requests.
• Maintain accurate records of customer accounts to ensure a seamless service experience.
• Participate in ongoing training to stay updated on product features and support protocols.
• Availability to work on-site in Sofia, Bulgaria.

Skills

Danish language

Customer support

Excellent communication

Problem solving

Fast learner

Job description

Mercier Consultancy Group in Sofia, Bulgaria, is seeking a Danish Speaking Support Specialist to deliver high-quality technical and functional assistance to customers. This on-site role offers career growth and relocation support.

You will handle inquiries via phone, email, and chat, collaborate with internal teams, and maintain precise customer records while embracing ongoing training on our products and support protocols.