Solutions Consultant – Relocation to Sofia

Gdziepracujemy.pl; Poland; On-site; PLN 96,000 - 144,000; Full time

Benefits offered by this job

Relocation bonus

Accommodation on arrival

Plane ticket to Sofia

Health insurance

Employee referral bonuses

Job summary

TELUS Digital Bulgaria is seeking a Solutions Consultant to provide multilingual customer support from Sofia, with relocation assistance and comprehensive training. The role emphasizes handling inquiries via phone, email, and chat, while achieving high customer satisfaction and adhering to SLAs.

Ideal candidates will be fluent in Norwegian and English, possess strong communication skills, and adapt quickly to new processes and technologies in a dynamic, international environment.

Qualifications

• Fluent Norwegian and English communication.
• Strong interpersonal abilities and customer service orientation.
• Ability to follow structured guides and processes.
• Excellence in active listening and problem-solving.

Responsibilities

• Deliver professional support for our products and services, maintaining a stellar customer satisfaction rate.
• Master and efficiently utilize CRM software, ticketing systems, and other customer service tools to meet the unique needs of our customers.
• Engage customers through multiple channels, including phone, email and chat.
• Resolve customer inquiries within agreed SLAs, using our comprehensive knowledge base and established protocols.
• Consistently meet or exceed performance goals for call handling time, first-call resolution, and customer scores satisfaction.
• Collaborate with team members to share best practices and contribute to the knowledge base.
• Participate in ongoing training and stay updated on product knowledge and industry trends.

Skills

Norwegian

English

Customer service

CRM proficiency

Multichannel support

Tools

CRM software

Ticketing systems

Job description

TELUS Digital Bulgaria is seeking a Solutions Consultant to provide multilingual customer support from Sofia, with relocation assistance and comprehensive training. The role emphasizes handling inquiries via phone, email, and chat, while achieving high customer satisfaction and adhering to SLAs.

Ideal candidates will be fluent in Norwegian and English, possess strong communication skills, and adapt quickly to new processes and technologies in a dynamic, international environment.