D365 CRM Analyst - Drive Adoption & Optimization

Nigel Frank International; Polska; On-site; PLN 60,000 - 90,000; Full time

Job summary

Nigel Frank International is seeking a Business Analyst with strong Microsoft Dynamics 365 Customer Engagement experience to drive CRM adoption, optimise business processes and translate commercial objectives into practical system solutions. You will analyse and improve processes across Sales, Marketing and Customer Service.

Collaborating with senior stakeholders, you will define KPIs, reporting requirements and performance metrics, translate needs into CRM workflows and system enhancements, and

Qualifications

• Experience in business analysis and CRM optimisation.
• Strong sales, customer engagement and KPI-driven performance management.
• Excellent stakeholder management and communication skills.
• Proactive and commercially minded with independent working style.
• German language skills are a plus.

Responsibilities

• Analyse and improve business processes across Sales, Marketing and Customer Service.
• Translate business needs into CRM workflows, functional requirements and system enhancements.
• Define KPIs, reporting requirements and performance metrics with leadership.
• Drive CRM adoption, support change management and end-user training.
• Monitor system usage and identify opportunities for continuous improvement.
• Collaborate with internal stakeholders and external implementation partner.

Skills

CRM process optimisation

Dynamics 365 CE

Stakeholder management

Communication skills

Independent working

KPI-driven performance

Tools

Microsoft Dynamics 365 CE

Job description

Nigel Frank International is seeking a Business Analyst with strong Microsoft Dynamics 365 Customer Engagement experience to drive CRM adoption, optimise business processes and translate commercial objectives into practical system solutions. You will analyse and improve processes across Sales, Marketing and Customer Service.

Collaborating with senior stakeholders, you will define KPIs, reporting requirements and performance metrics, translate needs into CRM workflows and system enhancements, and