D365 CRM Business Analyst / Specialist (Remote within Poland)

Nigel Frank International; Polska; On-site; PLN 60,000 - 90,000; Full time

Job summary

Nigel Frank International is seeking a Business Analyst with strong Microsoft Dynamics 365 Customer Engagement experience to drive CRM adoption, optimise business processes and translate commercial objectives into practical system solutions. You will analyse and improve processes across Sales, Marketing and Customer Service.

Collaborating with senior stakeholders, you will define KPIs, reporting requirements and performance metrics, translate needs into CRM workflows and system enhancements, and

Qualifications

• Experience in business analysis and CRM optimisation.
• Strong sales, customer engagement and KPI-driven performance management.
• Excellent stakeholder management and communication skills.
• Proactive and commercially minded with independent working style.
• German language skills are a plus.

Responsibilities

• Analyse and improve business processes across Sales, Marketing and Customer Service.
• Translate business needs into CRM workflows, functional requirements and system enhancements.
• Define KPIs, reporting requirements and performance metrics with leadership.
• Drive CRM adoption, support change management and end-user training.
• Monitor system usage and identify opportunities for continuous improvement.
• Collaborate with internal stakeholders and external implementation partner.

Skills

CRM process optimisation

Dynamics 365 CE

Stakeholder management

Communication skills

Independent working

KPI-driven performance

Tools

Microsoft Dynamics 365 CE

Job description

We are looking for a Business Analyst with strong Microsoft Dynamics 365 Customer Engagement (D365 CE) experience to drive CRM adoption, optimise business processes and translate commercial objectives into practical system solutions.

Key responsibilities:

• Analyse and improve business processes across Sales, Marketing and Customer Service.
• Translate business needs into CRM workflows, functional requirements and system enhancements.
• Work with commercial leadership to define KPIs, reporting requirements and performance metrics.
• Drive CRM adoption, support change management and deliver end-user training.
• Monitor system usage, promote process consistency and identify opportunities for continuous improvement.
• Collaborate with internal stakeholders and an external implementation partner.

What we’re looking for:

• Experience in business analysis, CRM process optimisation and Microsoft Dynamics 365 CE.
• Strong understanding of sales processes, customer engagement and KPI-driven performance management.
• Excellent stakeholder management and communication skills, with the ability to influence business users.
• A proactive, commercially minded approach and confidence working independently.
• Fluent German with the ability to engage with German-speaking business teams would be beneficial.