Czech Speaking Support Specialist - Work In Sofia, Bulgaria

Mercier Consultancy Group; Poland; On-site; PLN 58,000 - 92,000; Full time

Benefits offered by this job

Competitive monthly salary

Fully paid relocation package

€1,500 signing bonus

Health insurance

Fully paid training

Performance bonus

Job summary

Mercier Consultancy Group is seeking a Czech-speaking Support Specialist to join its Sofia-based team. The role focuses on delivering high-quality customer support across phone, email, and chat channels, while collaborating with international teams to optimize workflows and user experiences.

A strong Czech skillset and genuine passion for support are essential. Offering a competitive monthly salary, fully paid relocation, a signing bonus of €1,500, comprehensive health insurance, and ongoing

Qualifications

• Native or fluent Czech (spoken and written) is mandatory.
• Proven experience or a strong passion for the Customer Support Services industry.
• Strong digital literacy and the ability to navigate multiple support software platforms simultaneously.

Responsibilities

• Act as the primary point of contact for clients in customer support, delivering high-quality assistance.
• Manage and resolve inquiries via phone, email, and live chat with precision and professionalism.
• Maintain detailed customer records and ensure SLA commitments are met.
• Collaborate with international teams to improve workflows and user experience standards.
• Provide proactive solutions to customer feedback and drive high client satisfaction.
• Stay updated on product developments to provide accurate technical guidance to Czech-speaking users.
• Contribute to a positive team culture while meeting KPIs.

Skills

Czech language

Customer support

Communication

Relocation

Multicultural environment

Job description

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with world-class organizations across the European BPO and customer support sectors. We pride ourselves on delivering bespoke career solutions, and we are currently spearheading the search for a Czech Speaking Support Specialist position in Bulgaria to join a prestigious industry leader.

Job Overview

We are offering a unique opportunity for a dedicated professional to excel in the Customer Support Services industry within a dynamic, multicultural environment. If you are seeking premier jobs in Bulgaria, this role offers the perfect blend of career growth, international networking, and competitive financial rewards.

Key Responsibilities

• Act as the primary point of contact for clients, delivering high-quality assistance in the Customer Support Services sector.

• Manage and resolve complex inquiries via phone, email, and live chat with precision and professionalism.

• Maintain detailed customer records and ensure that all service level agreements are consistently met.

• Collaborate with international teams to improve internal workflows and user experience standards.

• Provide proactive solutions to customer feedback, ensuring high levels of client satisfaction.

• Stay updated on product developments to provide accurate and technical guidance to our Czech-speaking user base.

• Contribute to a positive team culture while hitting individual and group performance KPIs.

• Native or fluent Czech (spoken and written) is mandatory for this role.

• Valid EU passport (mandatory).

• Proven experience or a strong passion for the Customer Support Services industry.

• Excellent communication skills with a focus on empathy and professional problem-solving.

• Ability to relocate to Sofia, Bulgaria, and thrive in an international office environment.

• Strong digital literacy and the ability to navigate multiple support software platforms simultaneously.
  What We Offer

• Competitive Monthly Salary package tailored to your experience level.

• Fully Paid Training to ensure your success in the Customer Support Services industry.

• Comprehensive Health Insurance coverage.

• Fully Paid Relocation Package (flight, transfer, hotel) to make your move to Sofia seamless.

• Attractive Monthly Performance Bonus to reward your commitment and excellence.

• €1,500 Signing Bonus (one-time) for all new hires joining our team.

• A vibrant professional community and career advancement opportunities across all our jobs in Bulgaria.
  Life in Bulgaria

Bulgaria offers an incredible lifestyle that balances vibrant urban living with rich historical charm and stunning natural landscapes. Known for its welcoming culture and Mediterranean-influenced weather, Bulgaria provides a perfect setting for expatriates looking to build a career in one of Europe’s fastest-growing business hubs.

By accepting this Czech Speaking Support Specialist position in Bulgaria, you will enjoy a high quality of life with an affordable cost of living. Whether you are exploring the delicious local cuisine, the thriving nightlife of Sofia, or the scenic mountain resorts, Bulgaria offers a unique lifestyle experience that makes these Czech-speaking jobs exceptionally attractive for those seeking both professional success and personal adventure.