Czech-Speaking Support Specialist — Relocate to Sofia

Mercier Consultancy Group; Poland; On-site; PLN 58,000 - 92,000; Full time

Benefits offered by this job

Competitive monthly salary

Fully paid relocation package

€1,500 signing bonus

Health insurance

Fully paid training

Performance bonus

Job summary

Mercier Consultancy Group is seeking a Czech-speaking Support Specialist to join its Sofia-based team. The role focuses on delivering high-quality customer support across phone, email, and chat channels, while collaborating with international teams to optimize workflows and user experiences.

A strong Czech skillset and genuine passion for support are essential. Offering a competitive monthly salary, fully paid relocation, a signing bonus of €1,500, comprehensive health insurance, and ongoing

Qualifications

• Native or fluent Czech (spoken and written) is mandatory.
• Proven experience or a strong passion for the Customer Support Services industry.
• Strong digital literacy and the ability to navigate multiple support software platforms simultaneously.

Responsibilities

• Act as the primary point of contact for clients in customer support, delivering high-quality assistance.
• Manage and resolve inquiries via phone, email, and live chat with precision and professionalism.
• Maintain detailed customer records and ensure SLA commitments are met.
• Collaborate with international teams to improve workflows and user experience standards.
• Provide proactive solutions to customer feedback and drive high client satisfaction.
• Stay updated on product developments to provide accurate technical guidance to Czech-speaking users.
• Contribute to a positive team culture while meeting KPIs.

Skills

Czech language

Customer support

Communication

Relocation

Multicultural environment

Job description

Mercier Consultancy Group is seeking a Czech-speaking Support Specialist to join its Sofia-based team. The role focuses on delivering high-quality customer support across phone, email, and chat channels, while collaborating with international teams to optimize workflows and user experiences.

A strong Czech skillset and genuine passion for support are essential. Offering a competitive monthly salary, fully paid relocation, a signing bonus of €1,500, comprehensive health insurance, and ongoing