Czech Customer Success Advisor | Work in Sofia + Relocation

Cross Border Talents; Kraków; On-site; PLN 108,000 - 181,000; Full time

Benefits offered by this job

Comprehensive relocation support

Top-tier benefits package

Fully paid training

Career development

International team

Job summary

A global customer support provider is seeking a Czech Customer Success Advisor to join their team in Sofia, Bulgaria. This role requires full fluency in Czech and English, with a passion for helping users succeed. The company offers comprehensive relocation support, including assistance with accommodation and a range of benefits. Enjoy a vibrant life in Bulgaria while launching your international career in a supportive and collaborative environment.

Qualifications

• Passion for helping people and a customer-first mindset.
• Adaptable, self-motivated, and able to learn new technologies quickly.
• Experience with CRM software is a plus.
• Adaptable and quick to learn new technologies.

Responsibilities

• Deliver professional and empathetic support via phone, email, and chat.
• Guide users to solutions and achieve customer satisfaction.
• Collaborate with an international team to meet goals.
• Collaborate with an international team to share knowledge.
• Participate in ongoing training on product updates.

Skills

Fluent in Czech

Fluent in English

Superb communication skills

Problem-solving ability

Active listening

Problem solving

Adaptability

Tools

CRM software

Ticketing systems

Job description

Czech Customer Success Advisor | Work in Sofia + Relocation

Job Openings Czech Customer Success Advisor | Work in Sofia + Relocation

About the job Czech Customer Success Advisor | Work in Sofia + Relocation

Location:Sofia, Bulgaria
Type:Full-time (40h/week)
Start Date:September 2025

Ready for a life-changing adventure? We're looking for brilliant Czech and English speakers to move to the vibrant heart of Bulgaria and become the essential link between users and the world's most-used search engine. This is your chance to launch an international career, solve interesting challenges, and be the friendly expert voice that makes a difference every day.

No prior tech experience? Don't worry! If you're a natural communicator who loves helping people, our elite, fully-paid training will equip you with everything you need to excel. We're building a team of creative problem-solvers ready to learn, grow, and shape an incredible customer experience.

Your Mission: Turn User Questions into Success Stories

• Be the first point of contact, delivering professional and empathetic support via phone, email, and chat, ensuring every user interaction is positive and productive.
• Master our advanced systems to diagnose issues, guide users to smart solutions, and consistently achieve top-tier customer satisfaction scores.
• Become a pro at using cutting-edge CRM software and ticketing systems to manage and resolve inquiries efficiently and effectively.
• Collaborate with a diverse, international team to share knowledge, contribute to our shared goals, and celebrate collective wins.
• Stay ahead of the curve by participating in ongoing training on product updates and the latest industry trends.

Is This You?

• The Essentials:Full professional fluency inCzechandEnglish.
• A genuine passion for helping people and a customer-first mindset.
• Superb communication skills, with a knack for explaining complex things simply and clearly.
• A natural problem-solver who excels at active listening, troubleshooting, and thinking creatively.
• You're adaptable, self-motivated, and remain cool under pressure, with a quick ability to learn new technologies.

Why You'll Love Your New Life in Bulgaria (And With Us!):

We don't just offer a job; we offer a launchpad for your life and career in one of Europe's most exciting and affordable capitals.

• Seamless Relocation:We provide comprehensive financial support and hands‑on assistance for transportation, initial hotel stays, and finding your perfect long-term apartment in Sofia.
• Unbeatable Quality of Life:Enjoy Bulgaria's low cost of living, stunning nature (from beaches to mountains), rich history, and vibrant social scene. Your salary goes much further here, allowing for a fantastic lifestyle filled with travel, dining, and experiences.
• A Real Career Launchpad:Receivefully paid training, a stable job in a global company, and clear paths for career development and growth.
• Top‑Tier Benefits:An attractive salary, additional private health insurance, and access to a customizable menu of50+ benefits and services.
• A Supportive Community:Work in a positive, international environment where teamwork is celebrated, learning never stops, and your well‑being is our absolute priority.

Ready to help users around the world and start your amazing new chapter in Bulgaria? Apply now!