Cybersecurity Customer Success Manager (German/English)

ExtraHop Networks, Inc.; Polska; Híbrido; PLN 180 000 - 193 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health, Dental, and Vision Benefits

Educational Reimbursement

Hybrid and Remote Work Model

Resumo da oferta

ExtraHop Networks, Inc. is seeking a Customer Success professional in Poland to help customers optimize value from our solutions. You will analyze requirements, onboard new clients, and drive renewals while coordinating services and training to ensure successful outcomes.

Ideal candidates will be fluent in German and English, possess strong communication and relationship-building skills, and be able to support international customers with flexible hours. Hybrid/remote work options are available.

Qualificações

• Essential language skills: German and English.
• Any formal qualifications or training attended in Cyber Security or Networking a Plus

Responsabilidades

• Analyze customer requirements and promote the highest value application of ExtraHop in our customer's business environment.
• Help to secure contract renewals and identify growth opportunities by assisting customers in driving successful outcomes with ExtraHop products and services.
• Engage ExtraHop end-users to provide targeted assistance and enablement.
• Assessing customer needs and coordinating high-value services such as ExtraHop Professional Services and advanced training.
• Lead and facilitate new customer’s initial onboarding and introduction to ExtraHop.
• Assess and document customer health and maturity levels to improve customer engagement strategy.
• Execute direct customer engagement workflows and automated processes to evangelize ExtraHop and engage a wide cross-section of our user community.
• Assist and contribute to ExtraHop’s Voice of Customer activities and provide influential input on product and service roadmap priorities.
• Work with a diverse cross-section of ExtraHop’s business units and represent customer needs and expectations.
• Champion customer needs and opportunities for product enhancement with ExtraHop development teams.
• Develop and maintain Customer Success Plans documenting customer’s desired outcomes and value expectations.
• Promote customers' use of our community platform and self-service capabilities.
• Develop deep customer relationships across the customer organizations with key stakeholders and technology leaders.
• Recognize organic opportunities for expansion/growth and engage the Sales team to pursue.
• Host and conduct recurring customer meetings, working sessions, and Business Reviews with customers.
• Operate as the nexus for customer engagement and strategy with other ExtraHop teams such as Sales, Marketing, Product, and Support.

Conhecimentos

German

English

Communication

Relationship mgmt

Onboarding

Cybersecurity knowledge

Networking knowledge

Descrição da oferta de emprego

ExtraHop Networks, Inc. is seeking a Customer Success professional in Poland to help customers optimize value from our solutions. You will analyze requirements, onboard new clients, and drive renewals while coordinating services and training to ensure successful outcomes.

Ideal candidates will be fluent in German and English, possess strong communication and relationship-building skills, and be able to support international customers with flexible hours. Hybrid/remote work options are available.