Senior Customer Success Manager - Remote Poland

BMC Software, Inc.; Województwo mazowieckie; Remote; PLN 202,000 - 336,000; Full time

Benefits offered by this job

Medical Insurance

Life Insurance

Employee Assistance Program (EAP)

Work-From-Home Allowance

Bonus Plan

Job summary

BMC Software, Inc. is hiring a Customer Success Manager to lead post-sale engagement in Poland. The role can be remote in Poland and may require occasional travel.

You will focus on adoption, benefits realization, risk mitigation, and driving growth with key customer stakeholders and executives. The ideal candidate has 3+ years in customer success or service delivery, strong German language skills, and experience with BMC-like solutions. ITIL and MSP certifications are a plus.

Qualifications

• Minimum 3 years of experience in a Customer Success Manager or Service Delivery Management role.
• Advanced proficiency in German.
• Strong customer success and/or service delivery management skills.
• Experience with BMC-like solutions and driving adoption of BMC or similar technology.
• ITIL v4 certification preferred.
• MSP certification preferred.

Responsibilities

• Drive the post-sale customer experience with focus on solution adoption, realization of benefits and objectives, advocacy, risk management, and growth opportunities.
• Develop and maintain CSPs with customer goals, success definitions, and KPIs.
• Advocate best practices and drive value propositions to enable solution adoption.
• Collaborate with customer and BMC ecosystem to drive consumption of success credits and Education services.
• Identify, publicize, and plan to mitigate risks to achievement of Customer and BMC objectives.
• Work with customers, marketing and sales to leverage customer success stories and promote advocacy.
• Build collaborative relationships across the BMC ecosystem to support CSP targets.
• Identify and communicate business leads for action by Sales.
• Collect feedback to inform product roadmap and enhancements.
• Actively use Gainsight to plan, record and communicate account-relevant information.

Skills

Customer Success

German language

Relationship management

Risk management

BMC solutions

Gainsight

Stakeholder management

Service delivery

Problem solving

ITIL certification

MSP certification

Tools

Gainsight

Job description

BMC Software, Inc. is hiring a Customer Success Manager to lead post-sale engagement in Poland. The role can be remote in Poland and may require occasional travel.

You will focus on adoption, benefits realization, risk mitigation, and driving growth with key customer stakeholders and executives. The ideal candidate has 3+ years in customer success or service delivery, strong German language skills, and experience with BMC-like solutions. ITIL and MSP certifications are a plus.