Cyber Managed Services Senior Manager - Service Delivery

PwC Polska

Warszawa

Hybrid

PLN 260,000 - 420,000

Full time

14 days+

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Benefits offered by this job

Work flexibility

Upskilling and career development

Medical and well-being program

Benefits package and vouchers

Volunteer hours and Birthday day off

Job summary

PwC Polska is seeking a Cybersecurity Managed Services Senior Manager (Service Delivery Management) to lead the evolution of PwC’s cyber managed services, shaping scalable operating models and ensuring delivery excellence across regions. You will collaborate with tower leads, delivery teams and alliances to drive modernization and measurable improvements.

The role requires proven leadership of large, cross-functional teams, with strong English communication.

Qualifications

Proven experience building and operating Cyber Managed Services at scale.
Strong knowledge of managed-service operating models and governance.
Experience in cyber domains such as SOC, MDR, vulnerability management, identity or cloud security.
Ability to lead cross-functional teams and operate in international environments.

Responsibilities

Lead design, build and improvement of scalable Cyber Managed Services operating models.
Drive standardization of service components, governance, service management and quality controls.
Build repeatable transition and onboarding approaches ensuring stable operations.
Shape delivery models balancing global and regional capabilities, automation and tooling.
Collaborate with solution, sales and alliance teams to ensure offerings are commercially viable and deliverable at scale.
Improve service performance through KPI/SLA governance, issue resolution and service optimization.
Identify modernization opportunities leveraging automation, AI and platform integration.