Customer Support Specialist (Junior / Middle / Senior)

Lebull - zakłady bukmacherskie; Województwo pomorskie; Hybrid; PLN 60,000 - 110,000; Full time

Benefits offered by this job

Hybrid work model

Career growth opportunities

Professional development

Job summary

Lebull - zakłady bukmacherskie is seeking motivated individuals for Junior, Mid-Level, and Senior Customer Support roles. The team welcomes applicants at different career stages and offers a hybrid work model to adapt to flexibility needs.

Responsibilities include assisting customers via chat and email, resolving issues, and collaborating with internal teams to maintain high service quality in a fast-paced iGaming environment. Polish fluency and good English are required.

Qualifications

• Excellent communication and problem-solving skills.
• Customer-first mindset and a positive attitude.
• Ability to work in a dynamic environment.
• Fluent in Polish and good command of English.
• Attention to detail and strong organisational skills.
• Experience in customer support is required for Mid and Senior positions.

Responsibilities

• Support customers through chat, email, and other communication channels;
• Answer questions about accounts, products, and services;
• Resolve customer issues efficiently and professionally;
• Work closely with other departments to provide effective solutions;
• Maintain high customer satisfaction and service quality;
• Follow internal procedures, security standards, and regulatory requirements;
• Contribute to continuous improvements in customer support.

Skills

Excellent communication

Problem-solving

Customer-first mindset

Dynamic environment

Polish fluency

English proficiency

Attention to detail

Organisational skills

Customer support experience

Job description

We are looking for motivated people at different stages of their careers. Whether you're just starting out or already have extensive experience in customer support, we want to hear from you!

We're currently recruiting for three levels:

• Junior Customer Support Specialist – For those starting their career in customer support.
• Mid-Level Customer Support Specialist – For professionals with customer service experience who can work independently.
• Senior Customer Support Specialist – For experienced specialists who can handle complex cases and support the team.

Key Responsibilities:

• Support customers through chat, email, and other communication channels;
• Answer questions about accounts, products, and services;
• Resolve customer issues efficiently and professionally;
• Work closely with other departments to provide effective solutions;
• Maintain high customer satisfaction and service quality;
• Follow internal procedures, security standards, and regulatory requirements;
• Contribute to continuous improvements in customer support.

Required Skills & Experience:

• Excellent communication and problem-solving skills;
• Customer-first mindset and a positive attitude;
• Ability to work in a dynamic environment;
• Be fluent in Polish and have a good command of English;
• Attention to detail and strong organisational skills;
• Experience in customer support is required for Mid and Senior positions;
• Previous experience in iGaming or sports betting is an advantage;
• Fluent in Polish and a good command of English.
• Opportunity to shape the marketing strategy of a fast-growing sportsbook & casino operator;
• Dynamic, friendly and innovative work environment;
• Career growth and professional development opportunities;
• Hybrid work model with flexibility.
• A 30-minute interview with a Recruiter to get to know you and your experience;
• A final 2-hour interview with 4 team members to gauge your fit with company culture and working style.