Customer Success Engineer

Moritz InnoWorks; Warszawa; Hybrid; PLN 120,000 - 190,000; Full time

Job summary

Moritz InnoWorks in Warsaw is seeking a Customer Success Engineer for a full-time, hybrid role. You will provide hands-on technical support to customers, diagnose and resolve issues, and guide users through product setup and configuration.

Day-to-day includes troubleshooting, monitoring system performance, reporting bugs to product and engineering, and helping clients optimize usage and security. You will contribute to documentation, create how-to guides, and participate in onboarding and

Qualifications

• Electrification enthusiasm and readiness for non-conforming projects.
• Strong technical and customer support skills in professional settings.
• Ability to diagnose, reproduce, and resolve technical issues across systems.
• Knowledge of energy networks principles and best practices for customers.
• Excellent written and verbal communication.

Responsibilities

• Provide hands-on technical support to customers and resolve issues.
• Guide users through product setup and configuration.
• Troubleshoot problems and monitor system performance.
• Report bugs and suggest product improvements with engineering.
• Contribute to user documentation and onboarding sessions.

Skills

Electrification enthusiast

Technical support

Troubleshooting

Energy networks knowledge

Communication skills

Tools

Ticketing systems

Remote support tools

Scripting basics

Job description

Company Description

The project is led by Robert Jacek Moritz, a visionary entrepreneur known for founding successful ventures across diverse industries. Drawing on expertise in mathematics, physics, social sciences, and economics, the initiative focuses on uncovering new ways to address unmet consumer and business needs. The solutions developed are both technologically innovative and designed for practical applications in communication and business. The project emphasizes social awareness and sustainability while maintaining logical efficiency and ease of implementation. Rather than refining existing markets, it aims to create entirely new ones through original concepts and unconventional approaches.

Role Description

This is a full-time, hybrid Customer Success Engineer role based in Warsaw, with flexibility for partial work from home. The Customer Success Engineer will provide hands-on technical support to customers, diagnose and resolve issues, and guide users through product setup and configuration. Day-to-day activities include troubleshooting technical problems, monitoring system performance, and collaborating with product and engineering teams to report bugs and suggest improvements. The role involves managing customer inquiries, ensuring timely and accurate responses, and proactively helping clients optimize usage and security of the solutions. The Customer Success Engineer will also contribute to documentation, create how-to guides, and participate in onboarding and training sessions for new customers.

Qualifications

• Electrification enthusiast, ready to participate in non-conforming projects
• Strong technical support and customer support skills, with willingness to assisting users in a professional environment.
• Interest in troubleshooting, including diagnosing, reproducing, and resolving technical issues across systems and applications.
• Knowledge of energy networks principles, with the ability to explain and implement best practices for customers.
• Excellent communication skills, both written and verbal, and the ability to convey complex concepts in a clear, accessible way.
• Comfort working in a hybrid setup in Warsaw, with the ability to collaborate effectively on-site and remotely.
• Relevant technical education or certifications (e.g., computer science, engineering, information security) are beneficial.
• interest in ticketing systems, remote support tools, and basic scripting or automation is an advantage.
• Customer-focused mindset, strong problem-solving abilities, and a commitment to continuous learning in evolving technologies.