Junior Customer Success Manager

LINK Mobility Group; Gliwice; On-site; PLN 50,000 - 70,000; Full time

Benefits offered by this job

Hybrid work model (3 days in office)

Co-financed Medicover care

Co-financed private life insurance

Co-financed MultiSport card

Extra day off on your birthday

Team building events

Extra fee for retirement program (PPK)

Job summary

LINK Mobility Group in Gliwice is looking for a Customer Success representative to support clients through the onboarding process for various communication channels such as SMS and RCS. The ideal candidate will be fluent in Polish and have experience in B2B customer service.

This hybrid position offers the chance to grow in a tech environment, collaborating with Sales and marketing teams while managing customer accounts. Benefits include co-financed healthcare, life insurance, and additional time off.

Qualifications

• Must have advanced Polish language skills.
• Initial experience in B2B customer service or related fields.
• Strong communication skills and organizational capabilities.

Responsibilities

• Support customers during the onboarding and implementation process.
• Help customers select solutions tailored to their business needs.
• Coordinate simple implementations and monitor next steps.
• Prepare summaries and guides for customers.
• Assist customers with account configuration and campaign launches.
• Gather customer feedback to improve their use of features.

Skills

Advanced Polish

B2B customer service experience

Digital marketing basics

Strong communication skills

Organizational skills

Interest in technical topics

Communicative English

Job description

At LINK, we connect businesses to customers through our communications products and services that drive engagement and satisfaction during each stage of the customer journey.

You're probably already familiar with us: we're behind the messages you receive via SMS, WhatsApp, email, or even to check-in for your upcoming flight, receive delivery notifications, cash in a mobile coupon to your favorite store, and so much more.

Who We Are Looking For?

We are looking for someone who enjoys working with clients but doesn't want to be limited to just handling support tickets. This position combines client contact, implementation, product consulting, and collaboration with technical teams. You don't need to be an expert in SMS, RCS, or WhatsApp Business API — we will teach you that. What matters most is that you feel comfortable talking to clients, understand the basics of the SaaS or marketing automation world, and want to develop toward a Customer Success role in a tech company.

Key responsibilites:

• Supporting customers through the onboarding and implementation process for SMS, RCS, WhatsApp Business API, and other communication channels;
• Helping customers to choose solutions tailored to their business needs, such as marketing, notifications, 2FA, customer service, or automation;
• Coordinating simple implementations, monitoring next steps, and collaborating with Sales, Customer Care, Product, and Marketing teams;
• Preparing summaries of agreements, briefs, guides, and recommendations for customers;
• Assisting customers with account configuration, testing, basic integrations, and launching their first campaigns;
• Gathering customer feedback and help them make better use of available features post-implementation.

Your profile:

• Advanced knowledge of Polish is an absolute must-have;
• Initial experience in B2B customer service, ideally gained within SaaS, marketing automation, e-commerce, a marketing agency, software house, or new technologies;
• A solid understanding of the basics of digital marketing, automation, CRM, e-commerce, or customer communication;
• Strong communication skills with the ability to talk to clients in a specific, partner-like, and solution-oriented manner;
• Excellent organizational skills and the ability to manage multiple tasks simultaneously;
• A keen interest in technical topics and a desire to grow in the area of digital products and integrations;
• Communicative English skills, enabling you to comfortably use technical documentation and product materials.

Nice to Have

• An additional asset will be knowledge of CRM, marketing automation, e-commerce, APIs, webhooks, no-code/low-code tools, or experience with SMS, email, push, WhatsApp, RCS, or other communication channel campaigns.

We offer:

• Hybrid work model (3 days/week in the office in Gliwice, 2 days/week remotely)
• Co-financed Medicover care;
• Co-financed private life-insurance;
• Co-financed MultiSport card;
• Extra day off on your birthday;
• Team building events;
• Extra fee from employer for retirement program (PPK);